Activity for Safranek Jaroslav
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Safranek Jaroslav posted a comment on ticket #145
Hi, Yes, it was fixed. Best regards, Jaroslav Šafránek CTO, síťový specialista Mobil: +420 777 750 077 E-mail: jaroslav.safranek@enterpolicka.cz MAJT s.r.o. - ENTER Polička Palackého náměstí 188, 572 01 Polička Telefon: +420 468 008 150 E-mail: info@enterpolicka.cz Logo ENTER Polička https://www.enterpolicka.cz ------ Původní zpráva ------ Od "Thiago Arcanjo" arcanjothiago@users.sourceforge.net Komu "[teemip:tickets]" 145@tickets.teemip.p.re.sourceforge.net Datum 12.03.2024 15:54:20 Předmět [teemip:tickets]...
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iTop HUP upgrade from 3.0.1 to 3.1.3 error
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After two hours of playing I understood how it was meant, it's SELECT directly on the Email action in the TO section. Now it works.
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Thanks for reply. I have question what type of trigger you are using? I used trigger on object creation and class UserRequest. So when UserRequest is created (email, portal etc...) then this trigger is activated and send email to caller-id with info about new ticket was created. Next trigger is for on object update and class UserRequest so when I change agent or another change on ticket, then send email with this. And etc.
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Hey. Hey, Can anyone advise me how to write a filter in a notification that will send specific notifications for an organization? I need a multilingual answer. All our organizations are from Czech Republic but I have one organization which is from USA. I need to send notifications in EN US for this org. I read the iTOP multilingual notification wizard and there is a recommendation to add an attribute to the organization and build a trigger accordingly. For me this is unnecessary and I don't want...
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Yes, it seems that trouble was in UTF-8 charset. I tried both variants and 8bit variant works too.
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Hi, both variants works! Thanks.
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Did you mean this screen?
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So, I tried another mail server (https://www.gfi.com/products-and-solutions/email-and-messaging-solutions/kerioconnect ) with same result.
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We are using https://www.icewarp.cz/ on-prem version. Before upgrade all works propertly. Trouble is only with notice. Maybe it's related to change in iTOP notice module which add language support. We have many user requests every day from many email servers and in iTOP we see user requests without errors. As I wrote I tried use PHPMail and SMTP with same results. I'll can try send email over another SMTP server, it's good point for investigate mail server trouble.
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Hi, Can I help with this issue tracking? As I wrote, emails before upgrade to 3.1 looks: mail.enterpolicka.cz (14.0.0 build 13 RHEL7 x64) with ESMTP id 202309301136542694 for <jaroslav.safranek@enterpolicka.cz>; Sat, 30 Sep 2023 11:36:54 +0200 Message-ID: <iTop_UserRequest_6538_1696066614.254690@2c020ae3c0dd4575d0c83c9332201db5-production.openitop.org> Date: Sat, 30 Sep 2023 11:36:54 +0200 Subject: =?UTF-8?Q?Nov=C3=BD?= tiket k =?UTF-8?Q?=C5=99e=C5=A1en=C3=AD=2C?= Popis: Nejde wifi na Hotelu =?UTF-8?Q?Stud=C3=A1nka?=...
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Hi, can anybody answer? Where can I change Content-Type and Content-Transfer-Encoding in code, when notification is created?
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Hi, can anybody answer? I'm switcht from SMTP to PHPMail with same result. In attachemt you can see what bad now iTop send email. As I wrote trouble is in: Content-Transfer-Encoding: 8bit and Content-Type: text/html
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It seems that trouble is in Swiftmailer now email headers is composed with: Content-Type: text/html Content-Transfer-Encoding: 8bit But old emails has headers: Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Is possible swich Swiftmailer to old setting?
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Hi, Thank you very much. It was Time Tracking extension, after remove instance running great. Best regards, Jaroslav
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Can anybody help us with this topic?
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Hi, After upgrade to 3.1 we have trouble with encoding in email notification. We are using Czech language and after upgrade notifications has bad encoding. We compared emails before and after upgrade and seems that trouble is in email header. Before ugrade email was : Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Now it's: Content-Type: text/html Content-Transfer-Encoding: 8bit Can we fix it somewhere in itop sources? Thanks Jaroslav
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Hi, here is screen record: https://www.icloud.com/iclouddrive/0d5fBYEENGvcCp88iWf2Ee8Ow
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Hi, Yes as you wrote: open UserRequest in the admin details screen. Funny is that I use popup window (that is view on ticket number) on UserRequest and click to Modify, it's open quick. So I opened Helpdesk Overview, then click to New and then I click to UserRquest number for detail and this operation is slow. I was run devtools and it seems that trouble is in ScrollMagic.min.js on this "wait" 15s. I have record in JSON from browser devtoool if you need. Jaroslav
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After upgrade to 3.1. Every ticket open run for 16s :( Others items run quick. We have more 6000 tickets in Resolved status and more 150 tickets Assigned. I think that it's related to Performance Issue Causing PHP Crashes Due to Memory Limit Exceeded, because I had 128MB for memory limit (PHP) and I must increase it to 512MB. Pierre wrote that I can use N°6716 fix for our situation. Can you help me how N°6716 fix I can aplly. Sorry I'm not coder and need help with it. Thanks Jaroslav
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OK, I will open new topic, but we have more then 6000 tickets in Resolved state. And trouble are only with direct open ticket, for example when I need Assign ticket.
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Hi, We are affected with this issue after upgrade to 3.1. I made upgrade before I read this post. Can you provide fix or manual for fix it before next release? Every ticket open run for 16s :( Thanks and best regards, Jaroslav Šafránek
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Thanks, now it works.
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Hi, How use you this FIX? I try add FIX to css/backoffice/_shame.scss, but it donesn't work. Thanks
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Hi, I'm confirm that this bug is still here. I know that Safari is minority, but use two browsers, only for one little bug in iTop is not user friendly. Best regards, Jaroslav
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Hi, I think yes, because IPAM work propertly.
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Hi, How can I install Cable managment to iTop 3.x? When I try it over copy files to extensions and run wizard I have this warrning: Warning: The following modules have unmet dependencies: Links between network extended management and cable management (teemip-bridge-network-extended-cable/1.0.0): teemip-network-mgmt-extended/3.0.1 teemip-cable-mgmt/1.0.0 How can I fix it? Best regards Jaroslav
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Hi, FIX works great! Thanks for help. Best regards, Jaroslav
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Trouble when upgrade IPAM module 2.7.0 to 3.0.1 in iTOP 3.0.1.
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Hi, I have similar trouble, when I try ugrade extension from 2.7 to 3.0. But I have db_subname with right value. In my case db_subname=itop_ So it seems, that upgrade ignore this value from my config. Can I fix it? I tried upgrade from iTop.Hub and manualy too.
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Hi, I don't made any changes in this module before. But now I rewrite DBInsertTracked to DBInsert and now it works. Now whole code seems: $this->InitObjectFromDefaultValues($oCaller, $aDefaultValues); try { // Creating a CMDBChange is no longer needed in 2.0, but let's keep doing it for compatibility with 1.x $oMyChange = MetaModel::NewObject("CMDBChange"); $oMyChange->Set("date", time()); $sUserString = CMDBChange::GetCurrentUserName(); $oMyChange->Set("userinfo", $sUserString); $iChangeId = $oMyChange->DBInsert();...
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Yes it contain: SetupWebPage::AddModule( FILE, // Path to the current file, all other file names are relative to the directory containing this file 'itop-standard-email-synchro/3.4.0', But in: itop/env-production/itop-standard-email-synchro/model.itop-standard-email-synchro.php On line 314 is: $oCaller->DBInsertTracked($oMyChange); I can rewrite, when I can know what is right metod.
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Hi, Thank you for reply. InstalledModule/itop-standard-email-synchro: 3.4.0 InstalledExtension/combodo-mail-to-ticket-automation/3.5.1 (iTop Hub) Problem with DBInsertTracked still persists, only for uknown callers. Thanks for help Jaroslav
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Hi, After upgrade to v.3 EmailToTicket automation can't create ticket for Unknown Callers. I have extension on last version. Known emails are processed correctly. Can some body help me fix it? This is output from PHP command: PHP Fatal error: Uncaught Error: Call to undefined method Person::DBInsertTracked() in /var/www/itop/env-production/itop-standard-email-synchro/model.itop-standard-email-synchro.php:314 Stack trace: 0 /var/www/itop/env-production/itop-standard-email-synchro/model.itop-standard-email-synchro.php(206):...
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Hi, CRON run every night, but no notification sent. So, can I check anything in DB, that CRON was sucfully? Or what's next I can do. Best regards Jaroslav
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Hi, Now it seems better, NotifyOnExpiration have last run at today night. NotifyOnExpiration | active | 2021-06-15 00:02:13 | 2021-06-16 00:02:00 | 9 | 0.738 s But still I haven't notification. I have trigger forl License and Trigger (on expiration) -> Action is same as for tickets, that works. My Expiration rule is: Name TEST Class Licence Description Status Active Applied option Advanced OQL scope SELECT Licence WHERE end_date < DATE_ADD(CURRENT_DATE(), INTERVAL 20 DAY) Preview show 6 objects....
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Hi, CRON have still trouble. Sometime run, sometime no. It seems that trouble is in mm:59s because 2021-06-15 00:02:59 is next run, but last run is 2021-06-12 00:04:26 . Can somebody repair it? Jaroslav
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Vašek is right. I have set CRON to every minute. The next run is with hh: mm: 59, so it seems that my cron is faster than 59 and NotiffyOnExpiration cannot start. I can change the time to another time, but 59 s in the next run seems like a problem. NotifyOnExpiration | active 2021-03-04 19:17:03 | 2021-06-03 00:02:59 | 4 | 0.006 s | So we'll see tomorrow.
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iTop version 2.7.4-7194 built on 2021-03-17 09:47:08 Data model: 2.7.2 MySQL: 10.3.28-MariaDB-1:10.3.28+maria~buster PHP: 7.4.16 I checked CRON today again and: NotifyOnExpiration | active | 2021-03-04 19:17:03 | 2021-06-03 09:15:59 | 4 | 0.006 s So it seems that NotifyOnExpiration was never active since 2021-03-04. But others CRON JOBs works corectlly. Can I do anything for repair?
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Hi, I have Notify on expiration on our iTop, but I can't see it works anytime. My question: Is any way how this cron tasks run manually? Because I can see it in cron.php status, but it's run only once a day. Best regards
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Hi, Is possible expand whole tree in relationships module on one clic? Now when I need whole info, I must click to parent, again and again... Best regards Jaroslav Safranek
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Hi, Is possible change color of IP Address for type or status? As I using PHPIPAM on first look I see what address are used, reserved, free, dhcp... And second question: I here any attribute that show linked device/port/interface to IP address? Or I must use Relationship manager? Again I need see what device is linked on first look. Best regards Jaroslav Safranek
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Hi, Is here any attribute for image or files attachment? In many times we need store photo or any documents for any type of object. For example for RACKs. Best regards Jaroslav Safranek
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