HerrFux

As far as I understand, the parameter "phone" on outgoing calls is the number of the callee (=the one who is called). Right? If so, how do I set the caller (the one who initiated the call)? It should be set to a parameter (=internal CID) of the one who is logged in and clicks on dial. Which (additional) parameters are supported? Where can I see them?

get the error when mail-to-ticket tries to add a new person. Mail to ticket is Version 3.6 Works after manually editing the two files ev-production/itop-standard-email-synchro/model.itop-standard-email-synchro.php and extensions/combodo-email-alias/datamodel.combodo-email-alias.xml But it seems that after running setup again, the error is back.

In iTop3 it is possible to see all together: - private and public log, - status changes and - notifications. How can I manage to set the above as default so that I don't have to click every time? How can I set that the private Log is opened/selected by default - not the public log?

In iTop3 it is possible to see all together: private and public log, status changes and notifications. How can I manage to set the above as default so that I don't have to click every time? How can I set that the private Log is opened/selected by default - not the public log?

New CTI-Modul works so far. But: We have saved all telephone numbers of our contacts with some spaces for better reading. Therefor, no contacts are found by the CTI-module. Would be nice if CTI could ignore white spaces - and maybe some other characters like prefixes too.

I got the above error for every mail which got an attachement if I process them via IMAP. Via Pop it works. What causes this error? What can I do to repair?

Where can I change the default prio for new tickets? I'd like to set it on "medium" or similar without the need for changing it on every new ticket creation.

Shift works. What do I have to do to have this sort order für default?