Oscar Barraza Aravena

Is it possible to condition the resolution of a ticket (whether Incident or Requirement) on the presence of at least 1 work order associated with it?

We recently implemented the creation of tickets through APIREST at periodic intervals (weekly) using Cron. Now we want to do the same for monthly intervals, but adding the month in which it is created to the title of the ticket, is it possible to do this? The following is the code we use to create and assign a ticket: ***{ "operation": "core/create", "comment": "Synchronization from blah...", "class": "UserRequest", "outputfields": "id, friendlyname", "fields": { "orgid": "SELECT Organization WHERE...

Currently we generate a series of tickets automatically from email, they are categorized and sent to teams satisfactorily. It is possible that tickets from email are automatically assigned to an agent depending on the organization that requests it, that is, if a ticket is requested by Organization_1 it is assigned to Agent_A and if the ticket is requested by someone from Organization_2 it is assigned to Agent_2

What was done was to create a new virtual machine (with the same characteristics) in another datacenter and install the same version of itop (V 3.0.0-8663) then we created a manual backup and restored from that backup to the new virtual machine, including https://www.itophub.io/wiki/page?id=itop_hub%253Ainstances_identification, but when testing the user portal you get what is indicated in the image. The only difference is that the original machine has Ubuntu 20.0.4 and the new one has 22.0.4

We recently migrated our itop (V 3.0.0-8663) with MariaDB database on an Ubuntu 20.0.4 server to another datcenter, but when an end user connects to the platform to generate a ticket, the error is obtained from the attached image

a php plugin had been installed incorrectly, but I was able to fix it

when i check if apache is working i get the expected response

perform a clean installation of itop, following the normal procedure but when starting the configuration of itop in the browser, you see the code of the page instead of this one