Dickinson

Thanks Jeffrey! As I'm really bad at coding and programming, this looks quite complex to me to be honest. Anyway, I'll take a look. :-) Ed

Hi guys, and thanks for this amazing tool. We'd like to start using the Incident Management module, but I see an issue that goes against the real life operations. In real life, when an incident occurs, people usually start validating if it really happens and how to solve it asap. Usually documenting the case is not the first task, so when we create a new incident in iTop, the "Start date (and time)" is taken automatically when the record is created, but that is not accurate, because in almost all...

Hi Comboguys, I'd like to create a trigger that only sends a notification when teh Chante Type will be Normal or Emergency (not Routine). I'm testing several sentences to create a filter but any seems to work. I have something like: SELECT Change WHERE parent_id_finalclass_recall LIKE '%ergency%' or similar. How can I achieve that? One we have the OOQL sentence..what would be the way to put it into the filter? Appreciate your help Greetings from Colombia

Andrew, I was searching for ideas but this is quite strange..is there any way to "reinstall" the app?

Dear Pierre, Based on your kind answer I found the culprit. The key was de Delivery Model. I didn include the other Teams and People there. So as soon as I added them to my Delivery Model I was able to select them into the Change Management model. Very happy now! Best, Eduardo from Colombia

Dear Pierre, could you take a look to this?

Dear Pierre: ITIL Admin console Under Change management, after creating a change and you want to assign it, you edit the change and under the Caller it says "Team". That's where I only see 2 Teams, but I have a total of 5. No matter which user I choose, only those 2 appear. Please check the attachment ;-) Appreciate you help Eduardo

Hi guys, For sure this is a configuration issue, but I couldn't find the way to solve it. I have created several Teams and added some members. Then, when I create a new Change under Change Management module, no matter which caller I select, I dont find any of the previously created Teams. Any clue?