Daniel Camargo

Hello Jeffrey! Thank you very much for your reply, I will get to work. Regards.

Hello everybody ! I have a question, is it possible to restrict some tickest statuses only for certain user profiles ? Example. For example, a Support Agent profile can only make a transition from Assigned to Solved, but the other statuses, Reassign and Pending, will not appear. Is this possible ? Thanks :D

Hello good morning I have installed and configured Data collector for OCS Inventory NG and Data model for OCS Inventory, both in version 2.0, I use iTop 3.0.2 but I get the following error: [2024-02-28 17:53:48] [Error] [OCSPCCollector] Failed to execute the query: ' SELECT b.SSN as primary_key, h.ID as ocs_id, h.NAME as name, h.OSNAME as osfamily_id, h.OSVERSION as osversion_id, h.PROCESSORT as cpu, h.MEMORY as ram, b.SMANUFACTURER as brand_id, b.SMODEL as model_id, b.SSN as serialnumber, h.WINPRODID...

Hi Jeffrey, thanks for responding. Add a new status in iTop from Assigned to Scheduled. There are currently New/Assigned (TDA) and Assigned/Solved (TDS) status SLTs. It is possible to add a new Assigned state SLTs to the new created state (Scheduled). This in order to measure the time that the request lasted in the Asigando/Agendado process until changing to the new status. You understand me ? Thanks :D

Hello everyone I have been looking for information on if it is possible to add SLT to a new state that is added, does anyone know if this is possible? Thanks :D

Hello Currently iTop has a dashboard for requirements where it shows the status of tickets. Is it possible to add one of these for incidents ? Thanks

Hello Does anyone know why this can happen ? How can I solve it ? Thank you.

Hi Jeffrey thanks for commenting. My iTop version is 3.0.1. I tried to install it using iTopHub but it says that it does not meet the dependencies, so I used the wizard to see more detail the possible error and this is where it appears: Warning:The following modules have unmet dependencies: OAuth email syncro (id: combodo-oauth-email-synchro/1.1.1) depends on combodo-email-synchro/3.5.2 + itop-standard-email-synchro/3.4.1 + itop-oauth-client/2.7.7 Do you have any idea how to fix this ? Thanks.