Activity for Daniel Camargo
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Daniel Camargo posted a comment on discussion Customizing iTop
Hello Jeffrey! Thank you very much for your reply, I will get to work. Regards.
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Hello everybody ! I have a question, is it possible to restrict some tickest statuses only for certain user profiles ? Example. For example, a Support Agent profile can only make a transition from Assigned to Solved, but the other statuses, Reassign and Pending, will not appear. Is this possible ? Thanks :D
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Hello good morning I have installed and configured Data collector for OCS Inventory NG and Data model for OCS Inventory, both in version 2.0, I use iTop 3.0.2 but I get the following error: [2024-02-28 17:53:48] [Error] [OCSPCCollector] Failed to execute the query: ' SELECT b.SSN as primary_key, h.ID as ocs_id, h.NAME as name, h.OSNAME as osfamily_id, h.OSVERSION as osversion_id, h.PROCESSORT as cpu, h.MEMORY as ram, b.SMANUFACTURER as brand_id, b.SMODEL as model_id, b.SSN as serialnumber, h.WINPRODID...
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Hi Jeffrey, thanks for responding. Add a new status in iTop from Assigned to Scheduled. There are currently New/Assigned (TDA) and Assigned/Solved (TDS) status SLTs. It is possible to add a new Assigned state SLTs to the new created state (Scheduled). This in order to measure the time that the request lasted in the Asigando/Agendado process until changing to the new status. You understand me ? Thanks :D
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Hello everyone I have been looking for information on if it is possible to add SLT to a new state that is added, does anyone know if this is possible? Thanks :D
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Hello Currently iTop has a dashboard for requirements where it shows the status of tickets. Is it possible to add one of these for incidents ? Thanks
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Hello Does anyone know why this can happen ? How can I solve it ? Thank you.
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Hi Jeffrey thanks for commenting. My iTop version is 3.0.1. I tried to install it using iTopHub but it says that it does not meet the dependencies, so I used the wizard to see more detail the possible error and this is where it appears: Warning:The following modules have unmet dependencies: OAuth email syncro (id: combodo-oauth-email-synchro/1.1.1) depends on combodo-email-synchro/3.5.2 + itop-standard-email-synchro/3.4.1 + itop-oauth-client/2.7.7 Do you have any idea how to fix this ? Thanks.
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Hi Jeffrey thanks for commenting. My iTop version is 3.0.1. I tried to install it using iTopHub but it says that it does not meet the dependencies, so I used the wizard to see more detail the possible error and this is where it appears: Warning:The following modules have unmet dependencies: OAuth email syncro (id: combodo-oauth-email-synchro/1.1.1) depends on combodo-email-synchro/3.5.2 + itop-standard-email-synchro/3.4.1 + itop-oauth-client/2.7.7
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Hi Jeffrey thanks for commenting. My iTop version is 3.0.1. I tried to install it using iTopHub but it says that it does not meet the dependencies, so I used the wizard to see more detail the possible error and this is where it appears: Warning:The following modules have unmet dependencies: OAuth email syncro (id: combodo-oauth-email-synchro/1.1.1) depends on combodo-email-synchro/3.5.2 + itop-standard-email-synchro/3.4.1 + itop-oauth-client/2.7.7
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Hello everyone. I am trying to install the Mail to Ticket Automation extension but it does not say it has unsatisfied dependencies, I tried with other versions of the extension but it did not work. Message: Warning:The following modules have unmet dependencies: OAuth email syncro (id: combodo-oauth-email-synchro/1.1.1) depends on combodo-email-synchro/3.5.2 + itop-standard-email-synchro/3.4.1 + itop-oauth-client/2.7.7 Look at the dependencies of combodo-oauth-email-synchro/1.1.1 but what if it has...
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Hello @glajarige I have the customized-request-form extension in version 2.0.12, could you tell me where I can modify it to add the Checkbox please, thanks.
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Hello Best regards It happens that the tasks were frozen and do not move, do you know why this could happen?
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Hello Best regards It happens that the tasks were frozen and do not move, do you know why this could happen?
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Hello Pierre. I have the custom application forms extension but I can't find where to modify the data of the perzonalized fields. How do I get into that console? Thank you.
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Hello Pierre. I have the custom application forms extension but I can't find where to modify the data of the perzonalized fields.
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Application forms by organization Hello how are you ? I have created an extension to add new fields when creating a requirement, I have three organizations, I could make those fields visible only to a specific organization. Example <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.6"> <classes> <class id="Ticket" _delta="if_exists"> <fields> <field id="project_name" xsi:type="AttributeString" _delta="define"> <sql>project_name</sql> <default_value/> <is_null_allowed>true</is_null_allowed>...
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Hello how are you ? I have created an extension to add new fields when creating a requirement, I have three organizations, I could make those fields visible only to a specific organization. Example <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.6"> <classes> <class id="Ticket" _delta="if_exists"> <fields> <field id="project_name" xsi:type="AttributeString" _delta="define"> <sql>project_name</sql> <default_value/> <is_null_allowed>true</is_null_allowed> </field> <field...
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Hello how are you, I have been looking for where to increase the size of the annex but I have not been able to, does anyone know if it is possible and how to do this. Thank you so much.
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Hello how are you? Notifications only work for private blogs? Since when looking at the Target fields I can't find this public_log, There is only the private_log. That's why I don't get notifications from the public log, Try putting this in $this->head_html(public_log)$ but it only calls the text of the public log if something has been previously written and posted to the private log. Is there a solution or am I just doing something wrong? Thanks for answering :)
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that when someone writes something in a blog a notification arrives to the person who uploaded the ticket this is possible thanks :D
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Hello, thank you very much for answering :), I can also make notifications arrive when someone writes something in the binnacle? This is possible? By the way, I already managed to get the notification as requested, thank you very much, only this one is missing, but I don't see how to do it, could you guide me a little, thank you :)
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Hello, how are you? I wanted to ask if there is any way to generate notifications when something is written in the ticket logs Thank you
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Hello, how are you? I wanted to ask if there is any way to generate notifications when something is written in the ticket logs Thank you
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Thank you Vincent we achieved what we required thank you for guiding us :)
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Hello Vincent, thank you very much for your help, we already got the extension to work now we have another challenge, can we make those new fields display only on a specific requirement? Thanks a lot
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Could someone be a little more specific where I can find where these popups are defined? I've been looking for her for a long time THANK YOU ! :,)
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You know how manners are working in itop ? Thanks for answering :)
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Hi how are you, I'm trying to create a brick to be able to add more fields to the Close tickets pop-up window, but I can't do it, could someone help me or give me a clue, thanks.
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Hi how are you, I'm trying to create a brick to be able to add more fields to the Close tickets pop-up window, but I can't do it, could someone help me or give me a clue, thanks. Where could I find the file where all these pop-up windows are stored? I already have the extension, I just need that and I can't find it Thanks a lot
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Hi how are you, I'm trying to create a brick to be able to add more fields to the Close tickets pop-up window, but I can't do it, could someone help me or give me a clue, thanks. Where could I find the file where all these pop-up windows are stored? I already have the extension, I just need that and I can't find it
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Hi how are you, I'm trying to create a brick to be able to add more fields to the Close tickets pop-up window, but I can't do it, could someone help me or give me a clue, thanks.
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Hi how are you, I'm trying to create a brick to be able to add more fields to the Close tickets pop-up window, but I can't do it, could someone help me or give me a clue, thanks.
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Hi how are you ? Pierre, \WebPage::GetFaviconAbsoluteUrl here I can see the favicon of the Admin portal, where I can see the one of the users portal Thanks.
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Hello Matt, how are you? I wanted to ask you please if you could explain to me the way you changed the favicon please it would help me a lot.
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Hi, thanks for your response Pierre.
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Hello Gillaume, if you helped me, thank you very much, it worked correctly for me, you were right, I was updating wrong.
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Hello everyone how are you, could someone tell me how to change this logo, I'm using this but it doesn't work for me <main_logo_compact _delta="define">sample-itop-logos/custom-logo-compact.png</main_logo_compact> Thanks.
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Hello how are you, I am very new to this topic and I am trying to change the theme but when adding the zip file to start the update I get a missing file, (Missing file: manifest.xml) could you please help me. Thanks.
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