Cristian Ozan

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Hi everyone, I'd like to share a project I've been working on: a native Android mobile app for iTop field technicians, built with React Native (Expo). What it does: View assigned tickets (UserRequest & Incidents) with status filters and search Full ticket detail: description, public log, attachments, service/subcategory Add notes to the public log directly from the app Change ticket status via stimuli (assign, pending, resolve) Attach photos (camera/gallery) and files to tickets View requester contact...

Sorry, I forget the template file

I want to share a fully working Zabbix 7.4 Template to monitor iTop using the official combodo-monitoring extension (Prometheus metrics). I recently implemented this integration and encountered several issues regarding Zabbix's new strict UUID validation and a bug in the backup reader class of the extension. Below are the details of the solution and the template. 2. The Fixes Included To make this work with the latest versions, I had to address the following: Zabbix 7.4 Import Error: The new Zabbix...

Dear Combodo team, I would like to share a small improvement that may benefit environments where iTop operates behind a corporate proxy. While working with the combodo-webhook-integration module (version 1.4.4), I noticed that outbound webhook requests do not currently support proxy configuration. In infrastructure where direct outbound access is restricted, PHP cannot resolve external hosts such as api.telegram.org, even when the server is allowed to reach the internet through an authenticated proxy....

Hello, We are facing an issue with attachments in iTop. A user added an image in the private log of a ticket, but when trying to view it we only get a broken image icon in the UI. https://XXXXXX/itop/pages/ajax.document.php?operation=download_inlineimage&id=734&s=677861 When opening the image URL directly, iTop displays the following error: Invalid id (734) for class 'InlineImage' - the object does not exist or you are not allowed to view it Screenshots attached: The log entry with the missing image...