Bruno Boivin

Hi Annie, thank you for bringing this issue to our attention. I downloaded version 2.0 of the app on Mac (macOS Catalina version 10.15.7) and was able to successfully process the PDF file you provided (see attached screenshot). I suspect the issue you are facing may be related to recent updates on your machine. Did you recently update to macOS Ventura (the new Mac operating system)? Could you please provide the Mac OS version you are using to help us troubleshoot? You can obtain this information...

Hi Alexander, glad to hear our work is helpful to you. I have a feeling this issue occurs when something goes wrong in the initial processing stage. More specifically, we first convert the input pdf file into corresponding images that the software can read and parse more easily, thus the required dependencies on Windows. To help avoid this problem, make sure the app has sufficient permissions to read and write to the directory containing the file being processed and that the file selected in not...