Paul Stephens

one final update Thank you for the update, Paul. Sometimes the scanner returns false positives, as is the case here. Indeed there's nothing to worry about and we will update our scanner's parameters, so it doesn't detect that type of code as malicious in the future. Should you need further assistance on our end, don't hesitate to contact us at any time by submitting a new support request in the appropriate category. Best Regards, Georgi Milkov Senior Technical Support Team

Hi Gerry, here is their latest reply. Again not helpful. Jul 11, 2021 11:13 PM Hello Paul, Our System Administrators have not had the chance to review the file in details yet. The mdet scanner flagged it as bad with signature "php_self_delete_1". Keep in mind the scanner uses our own definitions. Since the limit has been removed, there is no reason to keep the case open. Our System Administrators will update the scanner's definitions so this does not occur again as we have found no actual threat...

Hi Gerry, I'll ask them again. Cheers Paul

Hi Gerry, A final update to the case! The hosting provider has now said the following. Hello Paul, Just a quick update on the case. Upon further review, I see that the limit on the website has already been removed and my colleague has reported this file as a false positive. That said, you can consider this case closed as our administrators will review the file and remove it from the malware scanner. Best Regards, Stoyan E. Technical Support Annoying for us all! Thank you for your help with this....

Thanks Gerry, That did the trick. All working fine again now. Hooray :) Woohoo :) Web host still has not replied with any more info. I have zipped the session php file and emailed it to you just now. Thanks again. Cheers Paul https://www.stephenshistory.com.au now showing on admin page is PhpGedView 4.3.1 SVN 7306

Thanks Tom, no the error is identified by Gerry. Cheers. Paul

Hi Gerry, The web host still thinks the file is suspect but has agreed to allow access again. They have said the following Hello Paul, I reported the case to our system administrators and we will update you here as soon as we have more information. In the meantime, I removed the limit on the site and it is now accessible. Thank you for your patience in the meantime! Best Regards, Emanuil Kostadinov Technical Support Team In this process they had me "clean" the site which involved deleting all the...

Hi Gerry, Once I get home later I will email you a copy of the session.php that I was using. Thank you for your help Cheers Paul