Best Self-Service Password Reset (SSPR) Software

What is Self-Service Password Reset (SSPR) Software?

Self-service password reset (SSPR) software enables users to reset or recover their passwords without needing IT support, improving efficiency and reducing downtime. These platforms typically use security questions, email verification, two-factor authentication (2FA), or biometrics to authenticate users and ensure their identity before allowing them to reset their passwords. Self-service password reset software helps organizations reduce help desk workloads, minimize security risks associated with weak or forgotten passwords, and enhance user experience by providing a quick and secure way to regain access to accounts. By implementing this software, companies can improve security, streamline operations, and provide a more seamless user experience. Compare and read user reviews of the best Self-Service Password Reset (SSPR) software currently available using the table below. This list is updated regularly.

  • 1
    ManageEngine ADSelfService Plus
    ADSelfService Plus is an on-premises access management solution that caters to businesses across various industries, such as IT, banking, engineering, education, aviation, and telecommunications. Key features include: 1. Self-service password resets and account unlocks: Users can reset their passwords in AD and unlock their domain accounts from a web browser. 2. MFA: Machine logins, VPN and OWA logins, and cloud app logins can be secured using MFA. 3. Password synchronizer and SSO: Users can log in to multiple apps using one unified identity via SSO and real-time password synchronization. 4. Password policy enforcer: Admins can configure custom password policies to enforce strong password creation. 5. Password expiration notifier: Admins can send end users password expiration notifications via SMS or email. 6. Directory self-update: Users can update their AD attribute information through the directory self-update feature.
    Starting Price: $595 for 500 domain users/year
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  • 2
    Cisco Duo
    Cisco Duo is a cloud-based identity security solution that protects organizations from identity-based threats and boosts workforce productivity. Trusted by over 40,000 organizations worldwide, Duo delivers an exceptional access management experience across all users, devices, and applications, making access to resources secure, seamless, and easy. Duo with Cisco Identity Intelligence provides deep visibility across your identity ecosystem, adding a powerful security layer to any identity infrastructure. Offer users a world-class access experience through Duo Passport to eliminate MFA friction and fatigue without sacrificing security. To stop threats, Duo verifies user identities with strong authenticators including Duo passwordless, Verified Duo Push with number matching, and phishing-resistant factors like biometrics and FIDO2 security keys. Paired with deep insights into users’ devices, Duo gives you the control to adaptively limit access based on device health or user risk.
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    Starting Price: $3 per user per month
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  • 3
    FastPass SSPR

    FastPass SSPR

    FastPassCorp

    FastPass enhances user protection against identity theft. The combination of FastPass SSPR and FastPass IVM, integrated into FastPass Suite, boosts productivity for end-users and help desk support, simultaneously safeguarding against social engineering attacks on the service desk. Preventing password theft from the help desk necessitates a secure IT workflow. FastPass IVM, available as a cloud or on-premises offering and certified by ServiceNow and others, enables dynamic and contextual verification. Tailored to individual user groups based on security policies, this solution incorporates information about the user's device usage and multi-factor authentication (MFAs), creating a robust defense against hackers. FastPass SSPR provides an advanced self-service solution for password resets and unlocks. It seamlessly supports passwords from AD, Entra, SAP, IBM, Oracle, LDAP, and other systems. All types of MFA and manager approval for verification.
    Starting Price: $0.20/user/month
  • 4
    N‑able Passportal
    N‑able™ Passportal™ provides simple yet secure password and documentation management tailored for the operations of an MSP and ITSP. The platform is cloud-based and offers channel partners automated password protection and makes storing, managing, and retrieving passwords and client knowledge quick and easy from virtually any connected device. The N‑able™ Passportal™ product suite also offers value-added service products including Documentation Manager™, Blink™ and Site™ all of which promote compliance with industry regulations and help protect businesses from data breaches, cybersecurity threats, and network vulnerabilities.
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    Starting Price: $18.00/month
  • 5
    Microsoft Entra ID
    Microsoft Entra ID (formerly known as Azure Active Directory) is a comprehensive identity and access management cloud solution that combines core directory services, application access management, and advanced identity protection. Safeguard your organization with a cloud identity and access management solution that connects employees, customers, and partners to their apps, devices, and data. Protect access to resources and data using strong authentication and risk-based adaptive access policies without compromising user experience. Provide a fast, easy sign-in experience across your multicloud environment to keep your users productive, reduce time managing passwords, and increase productivity. Manage all your identities and access to all your applications in a central location, whether they’re in the cloud or on-premises, to improve visibility and control.
  • 6
    Quicklaunch

    Quicklaunch

    Quicklaunch

    QuickLaunch is the #1 leader in Identity and Access Management (IAM) for Higher Education. More than 500 organizations trust QuickLaunch’s platform to manage over 2,000,000 identities and integrate over 3,000 applications worldwide. CIOs, CTOs, and CISOs use QuickLaunch IAM technologies to engage with students, faculty, and staff and protect them throughout their journey. QuickLaunch’s technology is vital in protecting the user experience, driving both operational efficiencies and higher productivity for colleges, universities, and institutions. Improves cyber security posture by protecting user accounts from being hacked and thwarting ransomware and phishing cyber attacks. Automatically provisions students from the Student Information System and employees from the Human Resources system so they can quickly get access to the apps they need when they matriculate and join.
    Starting Price: $0.73 per month
  • 7
    TeamPassword

    TeamPassword

    TeamPassword

    TeamPassword is a cloud-based password management platform for teams of all sizes. Designed with ease-of-use and collaboration in mind, TeamPassword offers teams the ability to manage and access shared team apps, services, and tools. TeamPassword utilizes secure encryption technology to ensure all sensitive information is protected.
    Starting Price: $15.00/month
  • 8
    SailPoint

    SailPoint

    SailPoint Technologies

    You can’t do business without technology and you can’t securely access technology without identity security. In today’s era of “work from anywhere”, managing and governing access for every digital identity is critical to the protection of your business and the data that it runs on. Only SailPoint Identity Security can help you enable your business and manage the cyber risk associated with the explosion of technology access in the cloud enterprise – ensuring each worker has the right access to do their job – no more, no less. Gain unmatched visibility and intelligence while automating and accelerating the management of all user identities, entitlements, systems, data and cloud services. Automate, manage and govern access in real-time, with AI-enhanced visibility and controls. Enable business to run with speed, security and scale in a cloud-critical, threat-intensive world.
  • 9
    Dovestones Software

    Dovestones Software

    Dovestones Software

    The AD Toolset has been described as a must-have collection of Active Directory management tools. Six incredibly useful programs in one complete and affordable bundle. The AD Toolset Bundle will make your job easier. Active Directory (AD) is quite a complex software, and it can also be difficult to try and figure out and use efficiently. Dovestones Software is here to help. We offer Active Directory management tools for you to buy so that you can streamline your use of AD. When you manage directory services in the organization, make sure you have our Active Directory tools by your side. We offer our AD Toolset, which comes with six different programs that help you automate and manage AD. Below is a list of the different programs and what their functions are. Scroll down and read through each program, then click on the links to learn a lot more details about each one. You will see how helpful our toolset really is.
    Starting Price: $299 one-time payment and up
  • 10
    Ping Identity

    Ping Identity

    Ping Identity

    Ping Identity builds identity security for the global enterprise with an intelligent identity platform that offers comprehensive capabilities including single sign-on (SSO), multi-factor authentication (MFA), directory, and more. Ping helps enterprises balance security and user experience for workforce, customer, and partner identity types with a variety of cloud deployment options including identity-as-a-service (IDaaS), containerized software, and more. Ping has solutions for both IT and developer teams. Enable digital collaboration with simple integrations to these popular tools. Support your employees wherever they are with integrations to these popular tools. Deploy quickly with interoperability across the entire identity ecosystem. Whether you just want single sign-on (SSO) or a risk-based, adaptive authentication authority, starting off with a PingOne solution package lets you only pay for what you need, and gives you room to grow.
    Starting Price: $5 per user per month
  • 11
    ManageEngine AD360
    AD360 is an integrated identity and access management (IAM) solution for managing user identities, governing access to resources, enforcing security, and ensuring compliance. From user provisioning, self-service password management, and Active Directory change monitoring, to single sign-on (SSO) for enterprise applications, AD360 helps you perform all your IAM tasks with a simple, easy-to-use interface. AD360 provides all these functionalities for Windows Active Directory, Exchange Servers, and Office 365. With AD360, you can just choose the modules you need and start addressing IAM challenges across on-premises, cloud, and hybrid environments from within a single console. Easily provision, modify, and deprovision accounts and mailboxes for multiple users at once across AD, Exchange servers, Office 365 services, and G Suite from a single console. Use customizable user creation templates and import data from CSV to bulk provision user accounts.
    Starting Price: $595.00 / year
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    NIM

    NIM

    Tools4ever

    NIM simplifies user provisioning and lifecycle management, offering both power and ease of use. It quickly manages any volume of users or systems for commercial and educational institutions. NIM aggregates data from multiple sources, streamlining provisioning, rostering, and exports for accuracy and efficiency. The Role Mining tool simplifies role modeling, while real-time impact analysis aids in audits. Its customizable apps and automated processes reduce manual tasks, improving accuracy and efficiency. NIM’s flexible design simplifies complex tasks, ensuring organizations achieve high efficiency effortlessly.
    Starting Price: $1.55/month/user
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    PortalGuard

    PortalGuard

    BIO-key International

    BIO-key PortalGuard IDaaS is a single, flexible cloud-based IAM platform that offers the widest range of options for multi-factor authentication, biometrics, single sign-on, and self-service password reset to support a customer’s security initiatives and deliver an optimized user experience – all at an affordable price point. For over 20 years, industries such as education, including over 200 institutions, healthcare, finance, and government have chosen PortalGuard as their preferred solution.Whether you’re looking for passwordless workflows, support for your Zero Trust architecture, or just implementing MFA for the first time, PortalGuard can easily secure access for both the workforce and customers whether they are remote or on-premises. PortalGuard’s MFA stands out above others as it is the only solution to offer Identity-Bound Biometrics that offer the highest levels of integrity, security, accuracy, availability and are easier to use than traditional authentication methods.
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    Password Reset PRO
    Self service password reset software (SSPR) and identity management for Active Directory 2012, 2016, 2019 domain users. Secure for password self service outside of the domain by remote users. Easy to install. Perfect for Office 365, OWA, VPN, Azure, Mobile, BYOD users. Rapid deploy – No Databases – Use it free for a month! Server 2003 through 2019 supported. Password Reset PRO is the only enterprise-class web based self service software designed specifically for secure external (public) access by end users, allowing them to quickly change or reset their domain password and unlock their account without IT intervention. It is very easy to install, test and deploy, no databases required or changes to the domain, no disturbing users.
    Starting Price: $598.00/one-time/user
  • 15
    ASPG ReACT

    ASPG ReACT

    Advanced Software Products Group

    Password related calls bogging down your help desk? ReACT, a self-service password reset and synchronization solution for the entire enterprise, allows end users to reset their passwords to a permanent value in four simple steps – without calling the help desk! ReACT™ is an enterprise-wide solution which eliminates password-related calls to the help desk by providing a self-service means for end users to reset their passwords, synchronize their passwords, and unlock their accounts 24x7x365. Placing access authority in the hands of end users may seem counterintuitive to an organization’s identity management protocol, but given the right tool, such as ReACT, this practice actually improves security standards. ReACT frees the help desk from password-related tasks and enables end users to solve their password-related problems, improving employee satisfaction, productivity output, and the company bottom line. ReACT automates the password reset and synchronization process.
  • 16
    JiJi Self Service Password Reset
    With JiJi Self Service Password Reset, end-users can securely reset their Active Directory password without the dependent of help desk. This product allows users to Reset Password / Change Password / Unlock Account /Reset Cached Domain Password/ Self Update their information in AD securely. JiJi Self Service Password Reset lowers end-user downtime as all the actions related to their AD accounts can be performed by themselves from their computer even if it is not connected to domain. For eg: Imagine a case were you are on a vacation and you laptop password expired. JiJi Self Service Password Reset helps you to reset your computer's AD cached password and allows you to reset it after authenticating yourself just with the help of internet connection. Excited? contact support@jijtechnologies.com to know more details about reset cached domain password through offline network.
    Starting Price: $1.99/year/user
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    Bravura Pass

    Bravura Pass

    Bravura Security

    Bravura Pass is an integrated solution for managing credentials across systems and applications. It simplifies the management of passwords, tokens, smart cards, security questions and biometrics. Bravura Pass lowers IT support cost and improves the security of login processes. Bravura Pass includes password synchronization, self-service password and PIN reset, strong authentication, federated access, enrollment of security questions and biometrics and self-service unlock of encrypted drives. Users may also have smart cards or tokens that users unlock with a PIN (which they will occasionally forget). They may also use security questions in some contexts or a password to unlock an encrypted drive on their PC. Some users use biometrics, such as finger prints, voice prints or face recognition to sign into systems or applications. Users may experience login problems with any of these credentials.
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    IBM Verify
    Infuse cloud IAM with deep context for risk-based authentication to enable frictionless, secure access for your consumers and workforce. As organizations modernize hybrid multi cloud environments using a zero-trust strategy, identity and access management can no longer remain siloed. In a cloud environment, you need to develop cloud IAM strategies that use deep context to automate risk protection and continuously authenticate any user to any resource. Your journey should match your business requirements. Maintain existing investments and protect on-premises applications as you design and customize the right cloud IAM architecture to either replace or complement your infrastructure. Your users want one-click access from any device to any application. Onboard new federated applications to single sign-on (SSO), embed modern multi-factor authentication (MFA) methods, simplify logistics and give developers consumable APIs.
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    Visual Identity Suite

    Visual Identity Suite

    Core Security (Fortra)

    As part of the Core Security Identity Governance and Administration portfolio of solutions, previously offered by Courion, Visual Identity Suite (VIS) empowers organizations to see user privileges and access certifications in a whole new way, leveraging an intelligent, visual-first approach. By providing an easy-to-use graphical interface, you can see common user entitlements and quickly identify outliers to make informed decisions about who has access to what. VIS enables you to visualize what access looks like in your business, so you can intelligently mitigate identity risk and manage identity chaos within your organization. Mitigating identity risk in your organization requires intelligent and visible identity governance across all of your environments. This means leveraging a visual-first approach for the creation and management of roles and access reviews, combined with intelligence-enabled context, to simplify your identity governance and administration processes.
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    Xpress Password
    Xpress Password is a self-service, Enterprise Password Management product that enables users to reset their own password and directly reduce helpdesk dependencies. True Enterprise class password management product. Unique features include remote password reset with enhanced performance. Excellent models available for service providers to onboard a large number of customers on consumption model. Highly customizable to meet specific customer requirements. Unleash the real efficiency of Enterprise Password Management with Seamless Password Sync, Password Reset and registration-free Password Management. A seamless experience for users where they can reset passwords in a secured manner without a mandatory registration to Xpress Password. Xpress Password can help users access self-service capabilities even from a locked-out workstation as it includes a CP Gina agent. It also offers the unique facility for users to reset password while travelling.
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    SecureMFA

    SecureMFA

    SecureMFA

    OTP authentication for Microsoft ADFS. It is a module for Microsoft ADFS 2019 or ADFS 2016 servers. It enables ADFS servers to provide multi-factor authentication (MFA) using a Time-Based One-Time Password (TOTP) Algorithm which is based on RFC6238. Using this MFA provider users are required to enter a one time pass-code, which is generated on their phones via authenticator application like Microsoft Authenticator , Google Authenticator, Symantec VIP etc. to complete second factor authentication logon. Self-registration with QR code (using free Microsoft Authentication, Google Authentication, Symantec VIP etc. mobile apps). OTP data storage in MS Active Directory attributes or MS SQL Service. QR secrets encryption with AES 256-bit encryption. Configuration of network locations (IPv4 and IPv6) from which user can scan QR code. Support of ADDS multi-forests trust relationships.
    Starting Price: $178.25 per year
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    Delinea Secret Server
    Protect your privileged accounts with our enterprise-grade Privileged Access Management (PAM) solution. Available both on-premise or in the cloud. Get up and running fast with solutions for privileged account discovery, turnkey installation and out-of-the-box auditing and reporting tools. Manage multiple databases, software applications, hypervisors, network devices, and security tools, even in large-scale, distributed environments. Create endless customizations with direct control to on-premise and cloud PAM. Work with professional services or use your own experts. Secure privileges for service, application, root, and administrator accounts across your enterprise. Store privileged credentials in an encrypted, centralized vault. Identify all service, application, administrator, and root accounts to curb sprawl and gain a full view of your privileged access. Provision and deprovision, ensure password complexity and rotate credentials.
  • 23
    Tipard Windows Password Reset
    Lost your Admin password for Windows PC and have no other admin account to login? Forgot your Windows 7 user password instantly you just changed? Set a new account but lost the password immediately? Or lend your PC to others but the password was changed accidentally. Even you bought an old Dell laptop installed Windows 7 but don't know the admin password. And forgot Windows 8.1 login password but there is no reset disk. More circumstance you may meet, the Windows Password Reset is the easiest tool to solve these problems above. It can reset administrator/user password or other guest password with simple steps no matter how complicated the pass code is. If you have already downloaded and installed the Windows Password Reset software on your accessible computer, and then just need two simple steps to finish resetting password.
    Starting Price: $15.96 one-time payment
  • 24
    Powertech Password Self Help for IBM i
    Enabling users to reset their own IBM i passwords immediately removes productivity bottlenecks for both users and the IT support technicians who would typically have to process the request. When users don’t have to file a help desk ticket for password resets, IT can spend their time addressing more critical issues. With password resets accounting for up to 50 percent of help desk calls, productivity gains add up quickly. Guarantee the authenticity of users and prevent fraudulent reset requests by asking a series of challenge questions that must be answered correctly before a reset will be approved. Configure settings to meet security policy requirements. Set rules for the minimum number of password characters, whether repetition of characters is allowed, and whether answers must be case-sensitive.
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    UserBase

    UserBase

    Encodable

    UserBase is a login system, user account manager, and password-protector for your website. It provides user authentication as a simple drop-in web app. UserBase is easy to install if you're a bit tech-savvy, or we can install it for you today. It will run on pretty much any website/server, because it requires only Perl and MySQL, which are present on virtually all servers. Full control over account creation: administrators can add/delete accounts; public sign-up can be enabled; public sign-ups can be set to require admin approval and/or email verification before becoming active. User registration / signup page is customizable with unlimited form fields, to collect whatever user information is appropriate for your site. Users can change their own passwords, and reset them via email if forgotten, without the need for the webmaster's intervention. Can sleep for a specified number of seconds on failed logins for protection against brute-force attacks.
    Starting Price: $39 one-time payment
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    EmpowerID

    EmpowerID

    EmpowerID

    EmpowerID is the award winning all-in-one identity management and cloud security suite developed by The Dot Net Factory, LLC dba "EmpowerID". Responsible for managing millions of internal and external cloud and on-premise identities for organizations around the globe, EmpowerID delivers the broadest range of ready to use IAM functionality. In-depth out of the box solutions include: single sign-on, user provisioning, identity governance, group management, role mining, delegated identity administration, password management, privileged access management, access management for SharePoint, and an identity platform for application developers. All solutions leverage a single sophisticated role and attribute-based authorization engine that handles complex organizations and even multi-tenant SaaS providers. We provide a highly scalable, fully customizable IAM infrastructure that delivers results in a more time and cost-efficient manner for your enterprise.
    Starting Price: $2 per user per month
  • 27
    LogonBox

    LogonBox

    LogonBox

    Discover the LogonBox Advantage with our innovative solutions for the modern Enterprise. LogonBox is an independent software vendor that develops software to help organizations manage and secure user identities and credentials. LogonBox solutions reduce helpdesk tickets, increase productivity, secure access across heterogeneous enterprises, and protect network resources by extending authentication beyond the password.
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    Oracle Identity Management
    Oracle Identity Management enables organizations to effectively manage the end-to-end lifecycle of user identities across all enterprise resources, both within and beyond the firewall and into the cloud. The Oracle Identity Management platform delivers scalable solutions for identity governance, access management and directory services. This modern platform helps organizations strengthen security, simplify compliance and capture business opportunities around mobile and social access. Oracle Identity Management is a member of the Oracle Fusion Middleware family of products, which brings greater agility, better decision-making, and reduced cost and risk to diverse IT environments today. In addition, we now offer an innovative, fully integrated service that delivers all the core identity and access management capabilities through a multi-tenant Cloud platform, Oracle Identity Cloud Service.
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    Specops uReset

    Specops uReset

    Specops Software

    Are password resets and account lockouts exhausting valuable IT resources? Let users address common tasks related to password management including Active Directory self-service password resets, changes, and account lockouts. With Specops uReset, you can revolutionize password resets with a flexible authentication engine, and ensure that users always have a secure way to reset their password, regardless of location, device, or browser.
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    Core Password

    Core Password

    Core Security (Fortra)

    Ineffective or manual password management is a significant burden to organizations, resulting in increased costs and security risks across the business. Companies that use a strong self-service password management solution, automate self-service password resets, and enforce stronger password policies can significantly reduce reliance on IT resources and decrease potential access risks. That’s why Core Security provides a complete, integrated solution for automated password management. Core Password and Secure Reset work together to provide a convenient and secure password reset solution for your organization. Core Password is the industry-leading solution for secure self-service password management. With multiple access options, robust service desk integration, and the ability to enforce consistent password policies for any system, application, or web portal, Core Password offers leading self-service password reset capabilities.
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Guide to Self-Service Password Reset (SSPR) Software

Self-service password reset (SSPR) software is a type of application that enables users to reset their own passwords with minimal or no help from an IT support team. This type of software is typically used for enterprise networks, as it helps organizations reduce the burden on their IT staff and save costs associated with managing user accounts.

With SSPR software, users are able to securely reset their passwords without having to contact IT support staff. The process typically involves answering a series of security questions or providing information that would only be known by the user themselves such as birth date, phone number, email address etc. After the user has provided this information, they will be able to create a new password and log into the system.

This type of software also offers additional features such as automated notifications when passwords are nearing expiry dates, forcing users to change their passwords regularly and increasing overall network security. Additionally, some SSPR solutions may offer integration with third party identity management solutions such as Single Sign On (SSO) which can further enhance overall security while making it easier for users to manage access credentials across multiple systems.

In general, SSPR software offers organizations the ability to improve both their security posture through enforcing regular password changes and reducing operational costs associated with managing employee accounts thanks to its self-service capabilities. It can also help reduce the burden on IT support staff, making them more productive and allowing them to focus on other tasks.

Features of Self-Service Password Reset (SSPR) Software

  • Setup Wizard: Allows administrators to quickly and easily set up and configure Self-Service Password Reset (SSPR) software in their environment. This feature also helps maintain the security of the organization by providing custom settings for user authentication.
  • Single Sign-On (SSO): Provides users with an easy way to access multiple applications, services, and websites without having to remember numerous passwords. This eliminates the need for resetting forgotten passwords, reducing sign-in time, and improving overall user experience.
  • Multi-factor Authentication: Enhances security by requiring users to use a combination of authentication methods such as something they know (e.g., password or PIN), something they have (e.g., security token), or something they are (biometric data).
  • Password Resets: Facilitates easy recovery of lost passwords and simplifies the password reset process for end-users through automated emails, SMS messages, or phone calls with secure one-time passcodes that can be used to reset their passwords on their own without IT support.
  • Security Questions: Enables organizations to add extra layers of security when authenticating end-users during password resets or other processes by asking users personally identifying questions as an additional verification step before allowing them access.
  • Secure Key Management: Secures all key information using advanced encryption techniques so only authorized personnel can view sensitive credentials stored in SSPR software’s database.
  • Group / Role Administration: Gives administrators the ability to assign certain privileges to specific groups and roles within an organization forming a hierarchical structure that makes it easier manage users across different departments or locations.
  • Logging & Reporting: Keeps track of all activities related to SSPR offering valuable insights into usage trends and suspicious user behavior which can help detect potential threats more quickly.
  • Customizable Workflows: Offers flexibility in creating customized workflows that enable organizations to define their own authentication processes as per their specific requirements.

What Types of Self-Service Password Reset (SSPR) Software Are There?

  • Mobile App-based Self-Service Password Reset Software: This type of software generally utilizes a mobile app, which is installed on a user's smartphone. The app allows users to securely reset their passwords from any location, eliminating the need for expensive help desk services.
  • Cloud-Based Self-Service Password Reset Software: This type of software stores and processes user password data in the cloud, allowing users to reset their passwords from any device with an internet connection. It also simplifies IT management and maintenance by eliminating on-premises hardware and software solutions.
  • Browser Extension/Bookmarklet SSPR Software: This type of software adds a browser extension or bookmarklet to a user's web browser, which gives them access to secure password reset tools directly within their browser window. It makes it easier for users to reset their passwords without needing assistance from an IT professional or third party.
  • Biometric SSPR Software: This type of software uses biometrics (facial recognition, fingerprints, voice recognition) to authenticate the user before they can reset their password. The use of biometrics offers increased levels of security and eliminates the possibility of lost passwords or malicious attempts at gaining access to user accounts.
  • Multi-Factor Authentication (MFA) SSPR Software: This type of software uses a combination of methods to verify the identity of the user before allowing them to reset their password. It generally requires users to input multiple pieces of information such as a security code, verification questions, or SMS text messages in order to prove their identity.

Self-Service Password Reset (SSPR) Software Advantages

  1. Increased Security: Self-service password reset (SSPR) software provides a secure way for users to reset their passwords without having to contact IT support staff. This can reduce the risk of malicious actors trying to access user accounts or data.
  2. Improved Efficiency: By allowing users to reset their own passwords, SSPR streamlines the process and reduces time spent on help desk calls. This saves business time and money, allowing them to focus resources on other tasks instead.
  3. Increased User Experience: By eliminating long wait times on hold, SSPR makes it easier for users to quickly gain access to their accounts. A better user experience leads to higher job satisfaction and productivity levels.
  4. Reduced Expense: Because there is less need for IT personnel to handle password resets, businesses save money in terms of payroll expenses. Additionally, SSPR software often requires fewer hardware costs than traditional authentication methods such as magnetic cards or tokens.
  5. Reduced Risk of Human Error: With SSPR software, there is less risk of human error associated with manual password resets. This makes it harder for malicious actors to gain access to user accounts and data, as well as reducing the chance of forgotten or incorrect passwords being created.

Types of Users that Use Self-Service Password Reset (SSPR) Software

  • Customers: Individuals who use the SSPR software to reset their own passwords in an effort to quickly regain access to their personal accounts.
  • Employees: People employed by a company who use the software to reset lost or forgotten passwords for their work accounts.
  • Partners: Third party users who manage accounts on behalf of the business, such as service providers, accountants and suppliers, who may need access to certain resources on the organization's network.
  • Developers: Programmers and software engineers who use SSPR solutions to create robust authentication systems for applications that protect data securely.
  • Administrators: IT professionals responsible for setting up, configuring and managing SSPR solutions across an organization.
  • Help Desk Personnel: Agents tasked with responding quickly and effectively to user inquiries related to password issues, providing technical support when needed.
  • Auditors: Auditing experts who use SSPR software to ensure compliance with security protocols and standards.
  • End Users: Everyday users of a system who utilize self-service password reset solutions to quickly regain access in the event of a forgotten password.

How Much Does Self-Service Password Reset (SSPR) Software Cost?

The cost of self-service password reset (SSPR) software varies greatly depending on the size and scope of your organization's needs, as well as any additional features or customization you may require. Generally speaking, basic SSPR solutions can range from free up to several thousand dollars a year for enterprise-level services. The most common pricing structure involves an upfront license fee plus an annual subscription per user, often based on usage levels. A good rule of thumb is that the more complex the setup, the more costly it will be. For instance, if you need special integration with other software applications or specialized security measures such as two-factor authentication, you may pay extra for these features. Additionally, there may be additional costs related to installation and maintenance of the system. Ultimately, the cost associated with SSPR depends largely on what features are included in your package and how much customization is required to meet your specific needs.

Self-Service Password Reset (SSPR) Software Integrations

Self-service password reset (SSPR) software can integrate with a variety of different types of software. Popular options for integrating SSPR include identity and access management solutions, single sign-on solutions, multi-factor authentication solutions, cloud services, ticketing systems, directory services such as LDAP and Active Directory, enterprise applications like Office 365 and G Suite, network devices such as routers and switches, enterprise mobility management solutions, and more. All of these solutions have the potential to connect with an SSPR solution to improve the workflow for resetting passwords in an organization.

Self-Service Password Reset (SSPR) Software Trends

  1. Increased Demand: With the increased complexity of passwords and the need to secure access to corporate networks and systems, demand for self-service password reset software has steadily risen over the past few years.
  2. Enhanced Security: One of the main benefits of SSPR is enhanced security, as it eliminates the need to transmit sensitive information (like usernames and passwords) over insecure networks. This protects against potential data breaches and other security threats.
  3. Improved Efficiency: By automating the password reset process, SSPR software can help organizations save time and resources that would otherwise be spent on manually resetting passwords. This increases efficiency and reduces costs.
  4. Multi-Factor Authentication: Most SSPR solutions provide multi-factor authentication (MFA) capabilities, adding an extra layer of security to your password reset process. This helps protect against unauthorized access to sensitive data.
  5. Self-Service: Self-service password reset tools allow users to reset their own passwords without needing assistance from IT staff or other administrators. This reduces time spent on support tickets and allows users to quickly regain access to their accounts.
  6. Automated Password Resets: Many SSPR solutions offer automated password reset features, which allow users to reset their passwords without the need for manual intervention. This can save organizations time and resources while providing users with a quick and easy way to regain access to their accounts.

How to Choose the Right Self-Service Password Reset (SSPR) Software

Compare self-service password reset (SSPR) software according to cost, capabilities, integrations, user feedback, and more using the resources available on this page.

  1. Security - The SSPR should include measures such as two-factor authentication and encryption to ensure security of user accounts and data.
  2. Functionality - Does it provide enough options for users to reset their passwords, such as using a secret PIN or answering security questions? It should also be easy to use while still providing enough protection against unauthorized access.
  3. Support - Can users can get help quickly if they run into any issues with the SSPR software? Does the vendor offer regular updates and technical support?
  4. Cost - Is the cost of the SSPR software in line with your budget? Consider both upfront and ongoing costs for implementation and maintenance of the system.

By taking these factors into consideration, you can select the right SSPR software to meet your organization's needs.