Best Returns Management Software for Intercom

12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce. Prepared for global returns In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business. No one-size-fits-all You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more. Multi-language customer interface Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages. It works with any system Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.

Ecommerce Marketplace and Dropshipping Platform Powering companies to leverage the marketplace and dropshipping model with next-generation composable technology. The Onport Platform empowers the Marketplace & Dropshipping models to thrive through connectivity with future-proof automation, allowing Retailers, Brands and pure Marketplaces to create, set up, launch, and scale their online business. It allows companies with ecommerce multi-vendor operations to grow faster by increasing efficiencies and automating complex workflows with next-generation composable technology. It uses a modular approach to leverage pre-existing infrastructure to facilitate faster product development without limitations. It was designed to streamline the key areas of backend marketplace operations and tackle the most common pain points of any ecommerce business - handle added complexity without disruptions, software limitations to build the integrations needed, and lack of technical agility.

Customer inquiries concerning returns take up the majority of a customer-support rep’s workday. Let customers self-serve while delivering an exceptional experience. Prominently offering an easy returns process is the single most impactful action to convert more visitors to customers and increase your average order value. Our experience with Shopify Plus merchants makes us your trusted partner for Shopify returns and going global with your brand.

After-sales is no longer just an afterthought. ParcelPanel post-purchase solution reduces your after-sales costs while keeping your customers satisfied and driving revenue conversion. With our order tracking, returns & exchanges, and shipping protection agency, our products are robust but not overwhelming; choose the product that suits your current business to grow your brand. Deliver engaging brand order tracking experiences to reduce WISMO tickets, foster customer loyalty, and drive sales. Deliver hassle-free return and enticing exchange experiences to minimize losses, reduce friction, and retain revenue. Deliver top-tier shipping protection services to boost shopping confidence, enhance customer satisfaction, and increase profits. ParcelPanel integrates with other top-tier platforms & apps to meet your personalized needs and unleash the power of automation. ParcelPanel empowers your brand in just a few minutes, with no need for coding or complex operations.

ReturnPro provides a full-suite returns-management solution that spans from customer-initiated returns through reverse logistics to resale and recycling, enabling retailers, brands, and marketplace sellers to turn returns into value rather than cost. It offers omnichannel return initiation (ecommerce, store, drop-off), intelligent AI-driven decisioning for disposition (restock, refurbish, liquidate), vendor- and policy-enforcement tools, fraud-detection logic, automated routing and processing via distribution centres, and integrated ReCommerce marketplaces to maximize recovery and support sustainability. With dedicated reverse-logistics hubs, a configurable portal, returns routing, and WMS built for the reverse flow, and analytics on cost, time, and margin, ReturnPro’s end-to-end SaaS + supply-chain offering helps reduce overhead, shorten inventory turnaround, and boost resale revenue.