Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Claude Cowork
Cowork is a new way to work with Claude that goes beyond chat, giving the AI the ability to read, edit, and create files inside folders you choose on your computer. Designed for non-developers, it brings the power of Claude Code to everyday work like organizing files, drafting reports, and building spreadsheets. Once assigned a task, Cowork plans the work, executes it step by step, and keeps you informed along the way. It reduces back-and-forth by letting you queue tasks and provide feedback while Claude continues working. Cowork integrates with existing connectors and can create documents, presentations, and other structured files more efficiently. When paired with Claude in Chrome, it can also complete tasks that require browser access. All access is permission-based, ensuring users stay in control of what Claude can see and do.
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OpenAI Frontier
OpenAI Frontier is a new enterprise AI agent platform that helps businesses build, deploy, manage, and orchestrate fleets of AI agents that can perform real work inside existing systems, workflows, and data environments. It provides a unified framework where organizations can integrate AI agents, whether created by OpenAI or third parties, connect them with internal tools like CRM, data warehouses, ticketing systems, and other enterprise applications, and give them shared context, permissions, memory, and oversight so they can act reliably on business-relevant tasks. Frontier’s goal is to move AI agents from isolated pilots into production by providing features like shared business context, governance controls, onboarding workflows, observability, and secure access boundaries while allowing companies to centralize and scale intelligent automation in a way similar to how HR systems manage human work.
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IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
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