Audience
Individuals in search of a shopping and virtual mailbox solution to purchase any product from German online shops
About myGermany
myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents. When you shop on German websites, enter your myGermany address as your delivery address at checkout. We’ll email you when your order is delivered to our warehouse. Then sign in to myGermany.com and tell us when you want them forwarded. You will receive your items after 2-12 working days, thanks to our trusted global shipping partners DHL, FedEx, UPS, GLS, DPD & DB Schenker. We reduce your packaging sizes for free, thus you save shipping costs. We use strong 2-wavy packaging boxes for free.
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myGermany Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"How to ruin reputation quickly..." Posted 2024-05-04
Pros: Good customer service up to the last shipment.
Cons: Relatively expensive.
Product in the last shipment was stolen.
No reimbursement.
Deep silent about the case.
Never let them ship high-value products.Overall: I have had mixed experiences in the past years. The MyGermany team managed several packages without any issues. Now, they have crushed the good image. I have ordered a phone. It has arrived at MyGermany. I have paid a high amount for the shipping. They shipped it by FedEx, and several days later, the courier handed over an empty box to me. I complained about the issue at MyGermany and my local FedEx office, where they told me that MyGermany should send an official complaint. I offered all the necessary information to them. Nothing happened for weeks. I inquired to get an update. No reply from MyGermany. I got the feeling that the phone was stolen at MyGermany, and it would be against the business to investigate, or they would know it. I will probably initiate a legal process to settle the issue and request help from FedEx since it is also about their reputation. I'm sorry to experience this from a good service provider.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Scammers" Posted 2024-01-11
Pros: NONE.
Cons: I lost about 500€ because of this shitty company. No customer service at all. You can forget about your package if you use their "service".
Overall: You should avoid this company if you don't want to lose your money.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Best warehouse" Edited 2023-05-16
Pros: I am from Japan and use myGermany.
I discovered it a few years ago and have been taking care of it for over two years.Cons: There aren't many things I don't like.
I am a little worried about normal packaging.
Optional bubble wrap can be added during packing.
And we will do a hard packaging with additional options.Overall: The person in charge responds quickly and is very kind.
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I have decided that my German warehouse is myGermany.
I want many people to use it.