Audience
Enterprises in search of a solution to design, print and encode their ID cards
About cardPresso
cardPresso is a comprehensive ID card production software designed to facilitate tasks such as design, printing, and encoding of identification cards. It caters to a wide range of organizations and user needs, offering both basic and advanced features compatible with Windows and macOS. The software is available in five scalable editions, XXS, XS, XM, XL, and XXL, each tailored to different levels of complexity and functionality. Key features include support for various database connections (such as MS Access, MS SQL, MySQL, and Oracle), native support for file formats like XLS, XLSX, CSV, and TXT, and capabilities for magnetic stripe, contact, and contactless chip encoding. The intuitive interface simplifies card production, and continuous development ensures the software remains up-to-date with the latest card technologies. Additionally, cardPresso provides free technical support, including technotes, video tutorials, and assistance via phone, Skype, and email.
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cardPresso Verified User Reviews
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"cardPresso support???? Really???" Posted 2026-01-09
Pros: Software works well until it doesn't??
It is a very good price for the simple cards I need to create. You can buy what ever level you intend to use.Cons: The customer service is almost non existent.
The support phone system is 1 out of 50 on someone answering. It hangs up on you for entire days.
The email support responds quickly but actually told me in their own language that I'm the only one having problems.Overall: The product might be excellent but when you have a problem you are on your own.
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I call multiple times daily. 50 calls or more to the supposed customer support line and it hangs up on me. Often without letting me select options 1,2 or 3??? I have also emailed for days and have received many emails telling me they don't believe I've called and the phone system wouldn't do that??? Further more they will not call me and simply help me figure out how to get png. Images onto individual cards. I have at least 10 hours invested in getting arguments as to why my problems are in my head and no one else has this problem rather than the 10 minutes it should have taken for them to call and remotely fix my issue.
I'm over a year in and these issues started with an attempted upgrade. It will be hard to switch but I guess I'll have.
If you are a software programmer and can troubleshoot the software yourself then it's a great price, but if you could ever require help you'll probably wish you had purchased a different product.
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