Yandex SpeechKit Integrations

A service for deep analysis of voice- and text-based communication channels. Improve service quality and efficiency, and gain valuable insights about what really matters to customers. Get helpful feedback in minutes, we mark up the entire dialog with tags to help immediately identify its key characteristics and evaluate service quality. Cut down on time spent analyzing messages and call records, answer context-sensitive questions, and evaluate your operators’ engagement and the sequence of their actions. Implement a speech analysis system to leverage the capabilities of several of our ML services simultaneously. Develop a support service chatbot, get aggregated results based on accumulated data from chats, and in-call behavior of customers and operators. Create a space in your organization, start a new project in it, and set up a connection. Then integrate your telephony and CRM system with Yandex SpeechSense and start loading all conversations.

A full-fledged cloud platform providing scalable infrastructure, storage, machine learning and development tools to build and enhance digital services and applications. Developed by Yandex, one of the largest technological companies in the world that builds intelligent products and services. Deploy your projects in three geographically distributed data centers where Yandex hosts its applications. Rely on Yandex’s fully in-house data centers, with proprietary licensing hardware and software, and independent power sources.