Audience
Companies searching for an AI assistant solution that helps agents get results through conversations
About Woveon
Woveon is the only technology that has the power and efficiency to stitch billions of customer data points such as live conversations with internal data systems to suggest optimal response workflows, recognizes compliance violations, and automates repetitive agent research. Companies use us to enhance their existing live chat, AI services and business automation processes. Without siloed information and disjointed interactions, organizations can better serve customers with a holistic view of their customer journey. See any customer’s relevant conversational, transactional and behavioral data in a single customer view. Using AI and machine learning, Woveon searches across millions of customer data points to identify untapped opportunities for maximizing revenue. It will prompt agents to act on these by generating suggested responses that has historically produced higher rates of success.
AI Rudder
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.
Learn more
Circuitry.ai
Analyze, augment, and automate repeatable operational decisions to unlock the full potential of AI and transform your business. Guide your customers to the right product at the right time with custom recommendations. Get first-party data and focus on your customer's needs and behaviors. Decision orchestration enables continuous monitoring of decision outcomes, organizing, sequencing, and automating multiple interconnected decision points and data sources to achieve specific objectives within the larger context of business workflows or processes. Our intelligent applications augment business processes during the product and customer lifecycle through AI-powered insights, guided recommendations, and agent-based automation. AIaaS offerings bridge the knowledge and skill gap while automating impactful and repetitive decisions.
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Freshdesk
Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint.
With Freshdesk, businesses can:
- Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view
- Improve agent productivity with smart workflow automation rules
- Deliver seamless self-service experiences with AI-powered chatbots and branded help centers
- Monitor key performance metrics with advanced analytics and custom reports
Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.
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Glia
People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success. Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents. Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently.
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Pricing
Starting Price:
$50 per user per month
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Woveon
Founded: 2016
United States
www.woveon.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Windows
Mac
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Woveon Frequently Asked Questions
Woveon Product Features
Conversational AI
Code-free Development
Omni-Channel
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant