Audience
Organizations in need of a real-time operational intelligence solution to gain insights and action through datasets
About VisualCue
VisualCue’s dynamic design shows you the overall score of every agent in your organization based on key performance indicators set by you. Our patented visual design technology helps you spot those who need attention in the blink of an eye. Know in an instant who needs help and what they need training on. VisualCue for Contact Centers consolidates every report in one easy-to-use visualization updated in real time so your contact center managers can work more effectively and agents know exactly what they need to do succeed. Tiles present your information in a way that instantly brings forward your most essential data so your team can focus on which clients or accounts need the most attention. With VisualCue you can better understand who is ready for an upsell, who is showing signs of leaving, and who needs contacting. By meeting customer’s needs, your team capitalizes on more opportunities within the Salesforce system.
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Integrations
No integrations listed.
Company Information
VisualCue
United States
visualcue.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
VisualCue Product Features
Business Intelligence
Benchmarking
Key Performance Indicators
Trend / Problem Indicators
Visual Analytics
Ad Hoc Reports
Budgeting & Forecasting
Dashboard
Data Analysis
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Business Performance Management
Consolidation / Roll-Up
Key Performance Indicators
Scorecarding
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Dashboard
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Strategic Planning
