Audience
Restaurant, Hotels, and Unique Venues with Private Dining and Banquet spaces.
About Tripleseat
Trusted by 2,500 venues and 18,000+ industry experts, Tripleseat automates the event management process from start to finish. From capturing leads and finalizing bookings, managing contact and event information, up to invoicing and payment processing, Tripleseat offers all the smart capabilities to help restaurants, hotels, and event venues delight customers and grow their business.
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Feature summary:
- online ordering
- orders and invoices
- create and send proposals with e-sign capability
- manage customers and company accounts
- manage menu and prices
- gift cards
- delivery management
- food costing
- financials, payments
- secure online payment
- reports
- integrations
- event management
- venues and rooms booking
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Our software is used by some of the world's iconic venues as well as small restaurants with event function space & large hotel chains with multiple properties & event spaces.
iVvy Venue Management is a Cloud-based vendor management software utilized by hotels, restaurants and other hospitality organizations that assist executives in managing space, online bookings, catering equipment, and online reservations.
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iVvy Venue Management’s
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Tripleseat
Founded: 2008
United States
www.tripleseat.com
Videos and Screen Captures
Tripleseat-Dashboard
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Product Details
Platforms Supported
Cloud
Training
Webinars
Live Online
In Person
Support
Online
Phone Support
Tripleseat Frequently Asked Questions
Tripleseat Product Features
Event Management
Gamification
Room Block Management
Social Media Promotion
Volunteer Management
Weddings / Parties
Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Sponsorship Management
Surveys & Feedback
Ticketing
Venue Management
Food & Beverage Management
Attendee Management
Billing & Invoicing
Contract Management
Customer Management
Event Management
Multi-Facility
Reservations Management
Resource Booking
Sales Management
Staff Management
Tripleseat Verified User Reviews
Write a Review-
There are some things I love about this software, and some things that really need improvement. It has great features and an intuitive design, but some of the features are finicky to use, and repeated glitches in the software keep me from really loving it. Tying our website and social media lead forms to TS really expedited the conversion process, which was great. Generating proposals and contracts and collecting online signatures for documents works great, along with allowing clients the option of paying deposits through TS directly (though the processing fee from Stripe is a bit on the high side). The software glitches have been terrible for me, however. Once you email a client through TS, it links to Outlook and will send you notifications and duplicate emails so you can monitor conversations from both platforms, which is great. What is not great is the tendency for this tie-in to totally break down: clients trying to respond to emails I sent through the TS platform will tell me that the emails just bounce back to them, yet when they send the same email directly to my outlook address it comes through just fine. I will reply to a client through the email/comment chain on TS, and the comment will simply disappear, leaving me with no record of what was sent and whether it even went out at all. I have also had multiple clients call the business and say they submitted an event inquiry through one of our platforms, yet the lead never showed up on TS. This has happened so many times, it makes me wonder how many leads we missed because potential clients submitted an event inquiry and then simply gave up and moved on to the next venue when no one got back to them...because we never got the lead on TS. To be fair to TS, there is a possibility that the issue is somewhere on our website inquiry form, or on Facebook; but we have had our IT dept. investigate our end thoroughly, and everything seems to be working perfectly. I have emailed TS trying to get help for these issues in the past, and basically got "well, it worked when I tried it!" in response, which is incredibly unhelpful. I want to love this software, it is reasonably-priced and has awesome potential. The bugs and the lackluster support are two major hurdles to this goal, however, and TS has yet to make any moves that I can see to fix either one.
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