TicketTool Integrations

Dexbi is a hosted AI support agent for Discord servers. It answers member questions in public channels, forums, threads and support tickets using information from administrator-provided documents, uploaded files and synced websites. Server teams can configure rules for when Dexbi should answer or hand a conversation to staff; in ticket channels it can respond to new tickets, escalate issues, close solved tickets and save transcripts. It can read screenshots, reply in the member’s language, and format answers with text, images, buttons and links. A web dashboard lets teams configure, test and deploy the agent, set role- and channel-based access to knowledge, and review support activity. Dexbi is designed for Discord server owners, community moderators and support teams, including gaming and other member communities that handle recurring questions or ticket requests.