Textellent

Pros: My business was able to scale at a different level using this service. The service also saves me time and 2 hours by sending messages for me that I would forget to send. The best text marketing for Tax Pros!

Cons: I like everything about the software. The software allows me to be hands off when I do not know what to say to a client to influence them to file with my company.

Overall: Best decision! The year before I forgot to enroll into the software and seen a major decline in my clients and returning clients. Now I am back in the game with Textellent and the messages are rolling.

Pros: I like it because it is not complicated and if something i not understood the technical support team is always available to assist you.

Cons: So far I haven't found anything I don't like, its pretty good!

Overall: The truth is that I began to learn more about the program and I like it more and more, it makes my business easier and I get better communication with my clients.

Pros: It makes my life and my business so simple and easy. I also grew my business with Textellent communicating with current and prospective clients.

Cons: There's nothing negative about this product. This product is simply amazing.

Overall: I will recommend this product to any any business wanting to grow their clientele. It is a stress-free product that will put a smile on your face.

Pros: I love everything about this product I’ve been using since the start! They are constantly upgrading and making it better and better.

Cons: No cons this product is one of a kind! There is no competition.

Overall: I love everything about this product I’ve been using since the start! My team loves it we are all on one accord.

Pros: The super practical and efficient application. Super attentive staff and always available to help. Super recommended.

Cons: I have nothing bad to say about the app. Just positive things. Very practical.

Overall: The super practical and efficient application. Super attentive staff and always available to help. Super recommended.

Pros: Superb knowledge and patient with us in understanding the program. The tech was very knowledgeable in our issue.

Cons: We have nothing negative to say at this time. We been supported well.

Overall: Great session and support at all times. We have no problem reaching out the team and receive excellent support.
Thanks.

Pros: Bridges the communication gap between the company and clients. We are thus able to stay in touch with our clients all year round.

Cons: Nothing. I am not aware of any cons. I hope the product will continue to improve and be current with the latest technology.

Overall: This product helps build a lasting goodwill between my clients and I. It provides a very vital communication link.

Pros: My tech skills are limited so, they were very helpful in helping me to send clients desired greeting.

Cons: There was no con a pleasant, easy experience with request accomplished.

Overall: Easy--completed the task that I was seeking in minimal time. Was uncomplicated and thorough. I'm sure I will contact again.

Pros: It’s a great tool to stay connected with my clients during tax season, it’s a great tool to remind my client of the upcoming tax season, great was to communicate through text messaging, the automated messaging saves a lot of time and effort in staying connected.

Cons: So far so good. I have not encountered that many difficulties in using the software but when I am not sure about how something works or how to get around on how to use a specific item, I call customer support and they are able to help me on the matter I am calling about.

Overall: I would recommend this for professional and beginners alike this is a very useful tool that will save you a lot of time and money in contacting your clients and staying in touch with them.

Pros: Google reviews and referrals - it gets our important tax updates our clients need quickly! 📢💯 Provides one on one communication with our clients- verses emails that most people don't open. More personal approach to customer service. We love it! 👏

Cons: Need more trainings or webinars on their new products and how to use and implement them for our business.

Overall: Our clients love when we send the birthday texts and this also keeps us in contact as well. It's great for your Google reviews and referrals.👏 This platform won't blow up your clients phone as you have campaigns and text blasts that you can schedule to send. You are in control of your communication with your clients using Textellent. 💯

Pros: Awesome program to use for scheduling, reminders and messages. Clients likes to receive birthday messages.

Cons: User friendly. Easy to use. Saving time on scheduling with clients.

Overall: Awesome program! easy to use. Great investment! Saving time in processing and typing messages on the phone.

Pros: The Customer Support handholding me to understand and set up a campaign with patience. I was helped end to end.

Cons: Pro active calling would have helped or a training done once again though there was an initial training done last year.

Overall: I am happy so far - will have to see how it helps interact with my clients during this tax season 2021.

Pros: I've been a Textellent client for more than seven years now, its been a great help on communicating with my clients and in getting new referrals every tax season, great customer service, very attentive and helpful when you call for instructions, I will recommend this service in the future.

Cons: Everything is perfect for me, no complaints at all.

Overall: Great customer service, very attentive and helpful when you call for instructions, I will recommend this service in the future.

Pros: Textellent is very easy to use and makes management of daily appointments a breeze; clients are also able to book appointments on their own freeing up time to get other work done.

Cons: So far the experience has been good so no complaints; any early user hiccups are quickly resolved with excellent customer and timely technical support.

Overall: Textellent has enabled my business communications to run more efficiently and effectively which positively impacts client satisfaction.

Pros: I like the fact all my contact are sent out all at once the ease of the program. She was able to keep the things moving even after I had needed more assistances

Cons: Will try it out Friday when I have more time to out line the text need to get new clients in my office.

Overall: The overall conversation with Evelyn was great she was very informative and knew what she need to do to help me.

Pros: The integration with our Tax Software (Drake) is super!
The use and response by our clients to the Texting Service is unbelievable.
The continuous interaction with our clients has helped grow our client base.
The support people are fast, efficient, and very knowledgeable.

Cons: The appointment add-on continues to get better each year.

Overall: We have had Textellent for several years and nothing can compare to the efficiency and positive responses from our client base. It has become a staple to our business, saves us tons of time, and helps us grow our profitability each year. We are very happy with the product, the support team, and the direction it is headed. Every business needs a tool like this!

Pros: Everyone is always helpful and knowledgeable. A pleasure working with your staff. Always punctual with return calls and information.

Cons: No cons yet! Requiring a length in MY review of your company.

Overall: Very pleased with the website and the service and that we are in constant contact with our clients due to you.

Pros: Ability to send out mass text messages to my customers. Customer service can help send messages for you.

Cons: Limited amount of texts in each message. If you exceed the limit then you'll be charged extra.

Overall: Personnel are great! Great customer service and support. They can help me send out text messages whenever needed.

Pros: I love the way they treat me, they have good ideas and they are always willing to help me. They are available every time I need their help.

Cons: I love everything, I haven’t had any problems with them they are always available and willing to help me.

Overall: I love all about Textellent, they are there anytime I need them and willing to help with good ideas.

Pros: The support help desk was very patient and respectful. He was a great big help on explaining the program to me & educated me exactly in detail with no confusion. Very Satisfied :)

Cons: I'm a new user and at this time there is no cons..

Overall: Happy will refer to anyone....that will be interested in an easy way to communicate to their previous and prior clients.