Telia ACE Integrations

Salesforce helps sales teams accelerate their performance and achieve their goals. Salesforce is the world's most-used CRM, and so much more. With Salesforce, teams get access to tools that allow them to grow their accounts, find new customers, and close deals—faster and from anywhere. It offers a wealth of features that include contact management, opportunity management, lead management, email integration, reports and dashboards, sales forecasting, files sync and share, and so much more. Spend less time digging around in spreadsheets and more time running your business. No hardware, no software, no hassle. Our simple setup assistant will have you streamlining sales and answering customer questions in just minutes. Give buyers seamless, personalized experiences by connecting data across sales, service, and marketing. See a complete view of the customer — their account, activity history, and connections. Pull in social data for a deeper view of your customers.

Accelerate your business growth with Dynamics 365, the next generation of CRM and ERP applications. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. Take actions that drive your business. Find and build stronger relationships. Improve productivity and performance. Get a single view of customers. Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends. Deliver positive customer experiences—faster. Optimize resources and help technicians be more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to increase efficiency. Decrease operational expenses and financial complexities. Move from reactive to predictive operations. Automate and simplify your manufacturing and supply chain management. Maximize the life of your assets. Unify your physical and digital commerce. Build brand loyalty through personal engagement. Exceed customer expectations.

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central (formerly Microsoft Dynamics NAV)—a comprehensive business management solution designed for small to medium-sized businesses. Accelerate financial close, chart financial performance in real time, and improve forecast accuracy while maintaining compliance and security. Maximize profitability with an end-to-end view across operations, purchasing, manufacturing, inventory, and warehouse management. Manage the sales process from start to finish within Outlook and deliver exceptional service with a connected view of customers and service operations. Plan and monitor your projects with real-time metrics on resources, profitability, tasks, and progress.

Findity is an expense management software designed for living. Manage all your expenses, milages and per diems in one place – fully compliant and automated. The app seamlessly works with your existing tools and cards, helping you take back time and do more with your day. Compatible Findity is built around your business and not the other way around. Automated Say goodbye to scraps of paper, smudged receipts, and staplers. Findity puts your expense management on cruise control. Instant Findity instantly captures and distributes data, meaning lightning-fast payouts and real-time transactions, putting an end to reimbursement delays. Compliant Out of the box peace of mind, pre-built to conform with local regulations. Always up-to-date, always compliant. Control Findity allows for full traceability, business insights, better understanding and optimisation of costs. White label partnership Our technology, your brand. We build your expense management solution.

Nexetic Backup is reliable, secure and fast way to backup data on Microsoft 365. Over 4,000 customers use Nexetic Backup every day to ensure business continuity. Nexetic Backup Microsoft 365 provides automatic backup of your company’s critical data. Instant data recovery, GDPR compatibility, protection against user error and malware. Microsoft O365 doesn’t offer any native backup other than limited-time recycle bin and version history. This presents potential security risks. Ransomware can also encrypt all your files on the cloud. File sync programs make this scenario even more worse. When O365 experiences technical problems, you can log into to Nexetic portal and access the information. Almost 60% of data loss on the cloud is due to end-user errors. Accidental file deletions and unwanted changes to shared files can cause excessive damage. Information is backed up and stored in EU. You are able to restore data fast and reliably.

Introducing the world’s most user-friendly no-code, no-fuss conversational AI platform. Powered by proprietary self-learning AI, and equipped with an enterprise-ready feature set, the boost.ai platform is the fastest, easiest and most scaleable way for enterprises to automate and streamline internal business processes and external customer interactions. Boost.ai utilizes deep learning and natural language processing (NLP) technologies with its proprietary automatic semantic understanding (ASU) technology to interpret and respond to queries via a chatbot or applications like Skype, Messenger, and Slack. It offers a host of features such as centralized information repository, authentication management, pre-defined templates, language detection, conversational IVR, and more. Gain insights into conversation data, quality rating, and other metrics via analytics and statistics to optimize customer engagement, with support for Microsoft Teams, Zendesk, Salesforce and more.

With TeamEngine Insider Manager you can create and manage your insider lists online. It automates and makes an otherwise difficult and time-consuming task smooth and easy. TeamEngine Board Portal helps you safely store and easily distribute the material to your board. Board members can access the documents, make annotations, and e-sign meeting minutes regardless of where they are in the world, using our app or web service. TeamEngine Survey Manager helps you manage your board evaluations and other surveys in a smooth and structured way. Create your own evaluations adapted to your board or use our ready-made templates. You can also easily compare the results from different surveys. TeamEngine Crisis Portal provides safe external storage for your emergency plans and other important documents. Manage the crisis group’s meetings and store all relevant persons’ contact information and roles.

Feelingstream delivers real-time customer insight to help your business become more efficient, boost revenue and keep your customers coming back. And your data? Secured on-premise. Feelingstream gives you an overview of your customer interactions across all communication channels – calls, email, chatbot and surveys. You’ll know exactly what goes on in your customer interactions and where you can make powerful changes. This overview gives you rich insight into how to elevate your business in terms of customer service, sales and product development. You’ll discover which small changes bring the highest ROI and where you need to come up with new innovative solutions. Making strategic changes in your business leads to you giving your customers exactly what they want from you. And happy customers means that they will be coming back for more and telling everyone they know about your business as well. Win-win!

Go beyond points, badges and leaderboards, use all the mechanisms and strategies that make games exciting and addictive to sustainably drive employee engagement, learning, and performance. Reduce churn and burn. Ensure every employee gets a chance to be a hero daily and sees a clear path to success. Recognize employees instantly for behaviors, processes and activities that drive business results. Drive ongoing excellence. Build and sustain excitement about working towards goals, learning and being a team-player. Employees aren’t automatons. To stay driven, they need a sense of value and purpose. With Centrical, you can make everyone, not just top performers, a hero with personalized challenges, weekly wins and progressing game narratives that chart a clear course to success and development. Associating behaviors with recognition turns them into habits. Centrical uses data from your enterprise applications and compensation management to instantly reward employees for doing what’s right.

Provide high-quality remote video interactions at any time, anywhere, and on any device. Provide secure video appointments between patients and clinicians. Empower customer service agents to engage and support customers through live video. Enable effective collaboration between field workers and experts using video. Support appointment-driven and instant one-to-one real-time video interactions. Deliver a seamless experience with reminders, one-click invites, and more. Maintain data security with end-to-end encryption that is fully compliant with GDPR and HIPAA regulations. Record sessions to provide full audit trails. Guarantee a great experience with video that adapts to poor network conditions. Automatically fallback to audio to keep the conversation going without interruption. Provide assistance seamlessly across devices, operating systems, and browsers. Remove the need for any downloads or software installations to start connecting with ease.

Strengthen relationships, deepen loyalty, and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value. Quality managers must monitor and coach employees, whether on-site or remote. This includes performing regular evaluations and training to ensure positive customer interactions while monitoring trends and ensuring compliance. For company leadership, a successful quality program is a key to keeping employees engaged and customers happy. Calabrio Quality Management allows you to understand the complete agent and customer experience.