TelStrat QM Integrations

ApptioOne unifies financial and operational data into a unified model built on the industry-standard taxonomy of cost categorization. Utilizing sophisticated allocation rules along with focused metrics and KPIs, we enable organizations to answer the most strategic questions about investments and accelerate budgeting and forecasting processes. By explaining investments and variance to plan more quickly to constituencies and executive management, organizations can uncover opportunities to optimize cost structures, reduce risk, and accelerate growth. Implement a structured view of IT expenses for actuals and plans based on industry-standard framework to allow for faster ad hoc analysis and budgeting cycles. Lower overall IT spend by reducing waste, eliminating duplications, and aligning investments to strategic priorities. Reduce the time spent forecasting, accelerate frequency, and redirect resources to higher-value activities.

Strengthen relationships, deepen loyalty, and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value. Quality managers must monitor and coach employees, whether on-site or remote. This includes performing regular evaluations and training to ensure positive customer interactions while monitoring trends and ensuring compliance. For company leadership, a successful quality program is a key to keeping employees engaged and customers happy. Calabrio Quality Management allows you to understand the complete agent and customer experience.