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IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

Town is an AI productivity assistant designed to connect with a user’s existing workplace tools and perform real operational tasks across email, documents, scheduling, and workflows from a single interface. It acts as a unified assistant that integrates with services such as Gmail, Google Calendar, Slack, Notion, Google Drive, and project management tools to coordinate work across them automatically. Instead of switching between applications, users can ask Town to triage their inbox, draft responses in their personal writing style, organize information, manage meetings, and execute multi-step workflows across connected tools. It analyzes incoming email threads, identifies urgent messages and deadlines, archives newsletters, and organizes remaining emails by priority while generating suggested replies that reflect the user’s voice and context.