Audience

Fast casual restaurants

About TRAY

TRAY is a cloud-based software platform that enables service on-demand for merchants in the Family Entertainment, Amusement and Restaurant industries. The product suite includes point of sale, self-order kiosks, online ordering, electronic waivers, a mobile app and party booking and reservations. TRAY extends its functionality with integration options that provide automated email marketing, inventory, cashless gaming cards and third-party online ordering. Additionally, TRAY’s kiosks can be integrated with many leading point of sale systems, allowing merchants to enable self-service without having to replace their existing technology infrastructure. Because TRAY’s platform was designed with self-service in mind, kiosks feature an intuitive and attractive image-driven interface. Customization options allow the kiosks to be an extension of the merchant’s brand from start to checkout. The scalable platform is suitable for a single-location operator as well as larger enterprises.

Pricing

Starting Price:
$89 per month

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

Vendsy
Founded: 2013
United States
tray.com

Videos and Screen Captures

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Maitre'D POS
Maitre'D is a POS solution offering a multitude of functions and complete services in addition to adapting to any type of environment: refined restaurants, casual or family, with fast service or table service. Posera’s Maitre’D POS is a full service, feature-rich solution that works in all environments such as fine and casual dining, table service, hotels, family restaurants and quick service. The KDS (Kitchen Display System) is designed specifically for both the fast-food industry and fine dining. A common trouble spot in a typical operation is the failure to relay the orders to kitchen staff in a timely and accurate manner. Micro-phone systems and remote kitchen printers have been employed to help minimize the problems associated with order entry. Microphone systems rely heavily on the ability of the kitchen staff to remember both the quantities and details of all pending orders, a formidable task.
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Manage inventory, suppliers, teams and stores from one retail platform. From easy-to-use POS and ecommerce tools to advanced reporting, Lightspeed has what you need to help you scale and succeed. Streamline your operations and accelerate growth with personalized workflows, payment capabilities and intuitive features that make life easier for your team. Enjoy dedicated and fast 24/7 support from retail specialists who know your business. Unite all your stores and channels to provide seamless experiences that delight customers at every touchpoint. Get real time insights into your sales, product and team performance with customizable reports available anywhere, anytime. Manage all locations from a unified POS and payments platform that evolves with your business. Get industry-leading tools, payment technology and integrations that enable you to keep up in today's fast-moving and competitive retail landscape.
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Product Details

Platforms Supported
SaaS
Android
Training
Documentation
Live Online
In Person
Support
24/7 Live Support
Online

TRAY Frequently Asked Questions

Q: What kinds of users and organization types does TRAY work with?
Q: What languages does TRAY support in their product?
Q: What kind of support options does TRAY offer?
Q: What other applications or services does TRAY integrate with?
Q: Does TRAY have a mobile app?
Q: What type of training does TRAY provide?
Q: How much does TRAY cost?

TRAY Product Features

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Point of Sale

Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
Cryptocurrency Support

Restaurant POS

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

TRAY Reviews

Write a Review
  • A TRAY User
    Owner
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Putting the POS in POS. "

    Posted 2022-03-03

    Pros: About nothing - their customer facing UI experience for kiosk ordering was OK - if it worked. They integrated with MarketMan but even that didn't work properly.

    Cons: Everything - this is literally the worst ran business I have ever experienced.

    Tech support is terrible, sales team is terrible and the product itself is buggier than a car windshield that has never been washed.

    Overall: As likely one of the longest Tray user they have ever had – I thought writing a review on our experience with them from 2018 – 2022 would be pertinent.

    Originally the idea of self-ordering kiosks seemed awesome, and it had some perks. We chose to deploy 24 self ordering kiosks at our location all powered by CAT 6 Poe. This is the only reason we stayed with them as long as we did. There was significant investment into the technology solution – which since has been replaced by QR ordering (thank god).
    Tray by far has been the worst company I have ever dealt with from a customer and technical support stand point. I have a google drive folder dedicated to videos I would send Tray on the various technical issues we experienced through the years. Many still issues now, or ignored, or not even responded to.

    In fact at one point I believe they didn’t have any form of technical support for approximately 6 months – no one to call or email – literally no one. Rumored this was when they about went out of business, which I think has been a few times.

    I have literally never found another company that is as unprofessional, lacking of support of any nature and as catastrophically bad at “business” as Tray. It is impressive how poorly they operate. This probably leads to why most companies that I know that adopted them early (like us) left that sinking ship far before we did.

    I actually thought for a minute when they announced their development team would be outsourced to India that would possibly help – because nothing ever got done or fixed. Surprisingly, or not, nothing changed.

    Based on my experience I would recommend using pencil, paper, pens, an abacus, typewriter or likely any other POS on the planet before Tray.

    Read More...
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