Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
About Support Robotics
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
Pricing
Starting Price:
$55 - $75 /month/user
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Support Robotics
Founded: 2017
www.supportrobotics.com
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Product Details
Platforms Supported
SaaS
iPhone
Android
Training
Documentation
Live Online
Videos
Support
Phone Support
Online
Support Robotics Frequently Asked Questions
Support Robotics Product Features
Remote Support
Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
File Transfer
Live Chat
Real-time Chat