Audience
Mental Health Treatment Providers, Substance Use Disorder/Addiction Treatment Providers, Behavioral Health,
About Sunwave
Sunwave Health (Sunwave) drives healthy results for mental health and Substance Use Disorder treatment providers through a fully integrated solution that supports the entire treatment journey.
Sunwave supports traditional capabilities provided by CRM, EMR, RCM, HR, and billing solutions. But we go further to ensure results. As the only 4th generation, fully integrated treatment journey platform, we drive outcomes using complete analytics, on-demand intelligence, and intuitive reporting. There is a reason we are the highest rated in customer satisfaction. See for yourself. With Sunwave, mental health and Substance Use Disorder treatment providers can attract more qualified patients, accelerate the admissions process, improve care coordination, drive length of stay, improve revenue, and optimize clinical resources.
Pricing
Company Information
Product Details
Sunwave Frequently Asked Questions
Sunwave Product Features
Mental Health
Sunwave Additional Categories
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Navigating the system with support" Posted 2022-11-04
Pros: Amazing support. I always get my questions answered and they always figure out a way to execute the vision I have for our program.
Cons: Sometimes navigating the system is difficult. Once I get the support, it all makes sense.
Overall: I am always provided with the support I need. If something cannot be done the way I envision it, I am provided with the attention and support to create the next best thing. I am always happy with the outcome.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Clinical Director" Edited 2022-10-27
Pros: I have to admit, I have been using K*** for many years prior to this position. When first introduced to Sunwave, I was not a fan as I was so accustomed to K***. The previous EMR's I have used do not come close to either of these systems. I have now used it for several months and am a huge fan. Especially now that I am able to work on the forms to create an ease of the workflow. This is much easier to do in Sunwave than in K***. The functionality is much easier across the board as well. I also appreciate that Sunwave continues to work on not only making things user friendly, but also keeping up with the times and utilizing technologies that are within Sunwave. Great job.
Cons: Still getting use to reading the MAR's and would like to see improvements made in this area, but I am adapting.
Overall: My overall experience with Sunwave has been excellent. Especially when it comes to support. I know I have mentioned KIPU, but that is all I have to compare it to. The response of the support staff has been outstanding. Also, Ryan has been incredibly patient and kind to work with. He has gone the extra mile to assist when I have been in a jam and has responded to questions or concerns when he is off work and the EMR support has questions that are asked in email. Outstanding customer services. I never experienced this with other EMR services.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Amazing EMR" Posted 2022-10-19
Pros: This is one of the easiest and most user friendly EMR's I have used to date. They made the set up and implementation easy. Alex was a no pressure salesman who simply put a solution in front of us. Our implementation specialist Heather was amazing and very attentive to our needs and goals as well as our wish list.
Cons: I wanted to integrate some of my other software. The only con here is the cost for the monthly integration of an API.
Overall: The process of setting it up and customizing it to my liking was made simple. They made every effort to meet my organization where we were at. This cuts our time in half from other EHR's that I have used in the past all the way from training my employees to daily use.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Sunwave Review" Posted 2022-09-27
Pros: The reporting capability is the best I have seen in the industry.
Every note can be audited easily before executing Billing.
Customer support is always available and responsive.Cons: Updating certain fields can impact historical data when running reports.
Overall: We have had a great experience with Sunwave all the way from implementation to continuing to use the product almost 5 years later.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Sunwave is by far the best" Posted 2022-09-01
Pros: I’d just say like I consult for licensing/accreditation and work with several products and Sunwave is by far my favorite bc of user interface, support, and reporting versatility.
Cons: I don't see many negatives with this particular EMR software. It is easy to use and a value add to any organization who utilizes it.
Overall: I would recommend this product to anyone interested in providing their clinical and administrative staff with a software that top notch, integrates well across platforms, and increases employee efficiency by decreasing time spent charting in the EMR.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"I am still learning" Posted 2022-08-05
Pros: I have support team that is available every day with quick response. I usually get a response within hours and at longest overnight.
Cons: No in depth instructional videos or written documents on specific questions that I am aware of.
Overall: I have been very grateful for the support team. Every time I have a question they will answer it. I am sure with time I will learn how to better use the features available.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Sunwave Review" Posted 2022-08-05
Pros: Support team.
Quick responses to any issues and needs.
Aesthetic.
Fairly easy to navigate.
User friendly.Cons: A small change removes ability to repopulate forms.
No autocorrect for typos.
Groups don't put themselves in chronological order by time.Overall: Efficient.
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Easy to navigate.
My experience with Sunwave has been good so far, I have been able to understand and train on the system for other employees in the company. -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Sunwave Review" Posted 2022-08-05
Pros: The software is adaptable to the ever changing demands of the clincial field.
Creation of documentation that is not currently present in Sunwave, is easily created and implemented for use with my staff.
Representatives are responsive and exhaust all avenue to resolve current issues and/or concerns.Cons: Would be nice to have a training system or PowerPoint to use at our agency. This would include logging in, creation of documents, pin code creations.
Current system does not allow for the use of a signature pad.
Support group or Q & A area would be useful.
Real time support via chat would be nice.Overall: As an individual who speaks with my representative frequently, my agency is very pleased with response time, recommendations and suggestions, and upfront expectations.
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Over the past 3 years, the abilities and quality of services has steadily improved. -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Excellent Service " Posted 2022-08-03
Pros: User-friendly, excellent service, fast and efficient. Would like to see more functions available but overall good.
Cons: Some functions are not available, but overall a good one.
Overall: Good product and good customer service. Sunwave support is timely and excellent when it comes to questions and answers.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"We are so happy with Sunwave!" Edited 2022-08-04
Pros: Processes are streamlined from intake- admission and discharge
Extremely customizable. We took our paper chart forms and Sunwave built them to meet our needs.Cons: Reporting could improve to help pull specific data for our organization.
It would be great to be able to connect with other partners or users of Sunwave to see how they use the system and to bounce questions off of each other.Overall: Great experience- good support.
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Very responsive to our needs- timely.
Sunwave is an excellent investment. -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"The right technology investment supported by a great team" Posted 2022-07-20
Pros: Streamlined the entire admissions process and simplified verification of benefits. Clinicians love how customizable Sunwave is. They don’t have to change their workflow or their process—Sunwave adapts to them. Audit and compliance are practically automated, with standard and ad hoc reports available and customizable to each accrediting organization.
Cons: It would be great if the company would start a user group or community space where providers could come together to share best practices. I’d like to see more drag and drop features added to the system.
Overall: My team is very happy with Sunwave. The company is great to work with. They are highly responsive to our business needs and requirements. And when we have a question, they are there with an answer.
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