Sprintly

Now your business leaders can collaborate with your engineers even if they’re afraid of Jira tickets. Give customers a painless overview of your team’s progress. So you can avoid drowning them in tickets. And give them a static list of Jira issues in Confluence instead. Any time someone asks where the project’s at, simply hit “refresh” to update the snapshot and ping over your report. Now that everyone’s (literally) on the same page, you can spend less time explaining tickets. And more time leading conversations between the business team and your engineers. By taking a one-click snapshot, you can give everyone a nice little digest of what your team’s working on. Instead of spending hours trawling through PDFs you manually cobbled together, stakeholders can compare time-stamped snapshots to see what’s changed. Meaning they can review the report in minutes. And you can go back to crushing your current sprint.

BigHand Workflow Management is a task delegation solution that allows work to be automatically routed to the right support staff at the right cost to the law firm, and monitored through to completion. Output reports can be used by management for visibility of key metrics like work type, volume, capacity, and utilization for informed resourcing and productivity decision-making. Comprehensive forms to suit every type of support task your law firm requires. Single or multi-step workflows to automatically route tasks to the most cost-effective resource. Record high-quality voice notes, add comments, or attach files and send for transcription. A live feed of all support tasks, sort and filter by work type, assigned user, priority, due date, author, matter, and more. Automatic time recording for every task completed by any support team member. Real-time and historical data on backlogs, throughput, service levels, and support team effectiveness.