Audience
Businesses seeking a platform for recommendations, search and discovery
About Shaped
The fastest path to relevant recommendations and search. Increase engagement, conversion, and revenue with a configurable system that adapts in real time. We help your users find what they're looking for by surfacing the products or content that are most relevant to them. We do this whilst taking into account your business objectives to ensure all sides of your platform or marketplace are being optimized fairly. Under the hood, Shaped is a real-time, 4-stage, recommendation system containing all the data and machine-learning infrastructure needed to understand your data and serve your discovery use-case at scale. Connect and deploy rapidly with direct integration to your existing data sources. Ingest and re-rank in real-time using behavioral signals. Fine-tune LLMs and neural ranking models for state-of-the-art performance. Build and experiment with ranking and retrieval components for any use case.
Utelly
Metadata aggregation, AI/ML enrichments, search & recommendation APIs, CMS, and promotion engine: Utelly brings the best content discovery toolkit for TV & OTT clients. We ingest core metadata catalogs to provide a universal view of the content available, along with ingesting individual feeds which are matched with the core metadata to provide an enriched unified dataset ready for powering content discovery. Our AI enrichment modules allow sparse data sets to be enhanced and then used to achieve improved content discovery experiences. Our search can be indexed on individual catalogs or a universal dataset, to provide an entertainment-focused search capability which is a future-proof approach to providing your customers with a great search experience. Our powerful recommendation engine leverages the latest ML/AI techniques to generate personalized recommendations based on key indicators identified throughout a user life cycle along with ingesting datasets.
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Forethought
Forethought will answer common, repetitive tickets automatically to reduce your agents' workload. Forethought analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team. Don’t leave customers waiting in a queue. Forethought will connect customers to agents with the right skills to help them. Have incoming cases routed right away and free up more agents to help customers. Forethought recognizes and retrieves relevant previous tickets and articles to help agents. Get an up-to-date picture of how Forethought is helping your support team’s performance. Create reports and dashboards that you can share with your team or organization.
Meet SupportGPT™: the World’s First Generative AI Platform for Customer Support. SupportGPT™ leverages Large Language Models—the same technology behind OpenAI’s ChatGPT—and fine-tunes them on your customers’ conversation history.
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Segmentify
If you’re looking for a personalisation solution to increase sales, boost customer engagement and provide better insights into your customers than other solutions then look no further.
Imagine a tool that already knew your customer's preferences before they landed on your site, and was able to recommend the right products to the right customer at the right time. Segmentify creates a personalised shopping experience across every customer touchpoint in real-time, giving you the best advantage over your competition.
Powered by machine-learning technology, Segmentify tracks and targets individual website visitors according to their unique online buying habits better than any personalisation platform on the market. Don’t take our word for it - Forbes mentioned us as one of the top machine learning companies to watch!
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Amazon Personalize
Amazon Personalize enables developers to build applications with the same machine learning (ML) technology used by Amazon.com for real-time personalized recommendations – no ML expertise required. Amazon Personalize makes it easy for developers to build applications capable of delivering a wide array of personalization experiences, including specific product recommendations, personalized product re-ranking, and customized direct marketing. Amazon Personalize is a fully managed machine learning service that goes beyond rigid static rule based recommendation systems and trains, tunes, and deploys custom ML models to deliver highly customized recommendations to customers across industries such as retail and media and entertainment. Amazon Personalize provisions the necessary infrastructure and manages the entire ML pipeline, including processing the data, identifying features, using the best algorithms, and training, optimizing, and hosting the models.
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Company Information
Shaped
United States
www.shaped.ai/
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Product Details
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SaaS
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