SysAid
SysAid revolutionizes the IT realm with a state-of-the-art, next-gen ITSM platform, effortlessly elevating service delivery for organizations. Leveraging cutting-edge generative AI, intricately woven into every service management aspect, SysAid offers a holistic solution. Its intuitive interface and immersive conversational user experience redefine operational norms, marking a monumental shift. Empowering IT admins and Service Management leaders, SysAid unlocks productivity, allowing employees to center on core roles. This empowerment fosters a sense of purpose, enabling unhindered operations, and propelling entities toward achieving their paramount objectives.
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ConnectWise PSA
ConnectWise PSA, formerly ConnectWise Manage, is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise PSA offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.
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Freshservice
If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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N-able N‑central
Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks.
Key features include:
• Monitor almost any device, including support for Windows, Linux, and macOS
• Gain complete insight across your network and cloud services without the need for extra network monitoring software
• Create automated patch management policies to ensure devices are up to date
• Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code
• Provide remote support across devices and platforms with the integrated Take Control feature
• Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing
• Manage security with integrated backup, EDR, AV, and disk encryption
• Available as an on-premises or hosted cloud solution to fit your business
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