Audience
It departments and companies in need of an infrastructure and endpoint monitoring solution to analyze and improve website and server performance as well as end-user experience
About ServiceTonic
ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software. A unique automation and service management platform with a high level of configuration without the need for programming. ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making. ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users. Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR).
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Pricing
Starting Price:
$20 month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
ServiceTonic
Founded: 2009
Spain
www.servicetonic.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
ServiceTonic Frequently Asked Questions
ServiceTonic Product Features
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Release Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
