Audience
Organizations such as healthcare providers or governments in need of a Vaccine Administration Management application
About ServiceNow Vaccine Management
The ServiceNow® Vaccine Administration Management application enables organizations, such as governments and healthcare providers, to create and manage vaccination programs. Vaccine recipients can visit a self-service portal to review and provide privacy consent, use the knowledge base or Virtual Agent to address common questions, and self-schedule their appointment after responding to an eligibility questionnaire. Providers can schedule appointments for groups of eligible recipients, notify citizens and patients, administer and record vaccinations, and manage vaccination tasks. Request, reschedule, and cancel vaccination appointments, collect relevant pre-vaccination information and privacy consent, notify and remind users via email about upcoming appointments, schedule appointments for groups of eligible recipients, administer and record vaccinations.