Scalefusion MDM Integrations

Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.

Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

NuovoTeam helps organizations communicate with their non-desk workers via the ultrafast and reliable Push-to-Talk (PTT) app. NuovoTeam facilitates employee productivity tracking, communication and collaboration across your workforce. NuovoTeam is a Push-to-Talk (PTT) and all-in-one employee productivity suite that facilitates employee productivity tracking, communication and collaboration across your workforce with its distinctive features. With NuovoTeam you can 1. Communicate with your team via the lightning-fast Push-to-Talk (PTT) feature 2. Set up a single platform for VOIP calls, chats, audio & video calls, file exchange etc, 3. Have a unified contact management system for manual or bulk contact uploads 4. Track employee productivity by monitoring location, tasks & real-time clock in/out 5. Enhanced Monitoring and Reporting with Insights like work hours, role-based access