Audience
AI, Customer Support, SaaS
About Rivit
Rivit is an AI-powered platform that simplifies and automates customer support for small businesses. It combines human support with AI assistance, automating repetitive tasks while allowing human agents to handle complex issues. Rivit integrates with tools like Slack, Notion, Hubspot, and more, making it easy to switch over. This helps small businesses provide world-class support while reducing costs.
IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
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Auralis
Auralis AI is an advanced platform designed to revolutionize customer experience through AI-powered automation. It enables businesses to streamline support operations by handling repetitive tasks, offering 24/7 assistance in multiple languages, and integrating seamlessly with existing CRM and helpdesk systems. Auralis AI boosts efficiency by reducing response times, minimizing human error, and enhancing customer satisfaction. With robust analytics and continuous learning, it adapts to evolving customer needs, ensuring personalized and efficient support. This makes Auralis AI a valuable solution for businesses seeking scalable, intelligent customer interaction automation.
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Wizr.ai
Wizr.ai is a pioneer in AI-powered customer service solutions, transforming customer support through intelligent automation. Founded in 2023 by Sirish Kosaraju (CEO) and Rajesh Padinjaremadam (COO), Wizr.ai enhances customer experience, efficiency, and overall satisfaction.
Our core products include CX Control Room, which utilizes customer sentiment analysis for proactive insights, and CX Agent Assist, providing real-time support to empower agents effectively. CX Auto Solve automates routine queries, handling up to 45% of common issues, allowing agents to focus on complex tasks. AI Studio enables businesses to create custom AI workflows tailored to their unique needs.
Wizr.ai streamlines ticket management with automated tagging for faster categorization and prioritization. As a generative AI platform for customer support, our solutions drive seamless automation & predictive insights. To learn how these innovative tools can benefit your business, request a demo at Wizr.ai today!
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Forethought
Forethought will answer common, repetitive tickets automatically to reduce your agents' workload. Forethought analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team. Don’t leave customers waiting in a queue. Forethought will connect customers to agents with the right skills to help them. Have incoming cases routed right away and free up more agents to help customers. Forethought recognizes and retrieves relevant previous tickets and articles to help agents. Get an up-to-date picture of how Forethought is helping your support team’s performance. Create reports and dashboards that you can share with your team or organization.
Meet SupportGPT™: the World’s First Generative AI Platform for Customer Support. SupportGPT™ leverages Large Language Models—the same technology behind OpenAI’s ChatGPT—and fine-tunes them on your customers’ conversation history.
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Integrations
No integrations listed.
Company Information
Rivit
Founded: 2023
United States
www.rivit.ai/
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Product Details
Platforms Supported
SaaS