Audience
Riders and drivers looking for a rideshare application
About Hitch
A much better way to travel between cities has arrived. Hitch connects riders and drivers headed to the same city in the most frictionless manner possible. Enjoy a far better experience than a traditional bus. Whether you want to go home to visit friends or family or to a neighboring city for work, Hitch is a flexible, environmentally-friendly way to get around. Enjoy enough legroom and space for you and your belongings. We’ve made a commitment to never fill the middle seat in the car, thereby allowing you to stretch and relax during your road trip with Hitch. We’re proud to have matched and completed 100% of ride requests that have come through the platform. Never worry about your driver not showing up - we won’t let it happen.
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Product Details
Hitch Product Features
Hitch Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Completely unreliable" Posted 2024-07-11
Pros: It was cheap, about the same as a nicer bus fare. But it doesn't matter, bc they won't show up and will keep your money.
Cons: Not reliable.
Terrible User experience from the app itself.
Terrible customer service.
Will still keep your money.Overall: My ride was cancelled stating that I was over 10 minutes late to my departure time. My departure time was 4:46pm and I received that message at 4:32 pm. I contacted the Help line, which is challenging to find on the app and only offers a chat window. After 10 minutes of explaining myself over and over, they blamed it on an app glitch. My ride never showed up. Help line was SO slow and said they'd find another driver, that I should refer to the app to see my driver info. The app (which sucks), kept showing me a different driver, over an hour away, but stated my departure time was one minute ago. WTF. I ended up not being able to rent a car, bc the rental places near me closed at 5 or 530, which by the time I waited around for my Hitch ride, were closed. My husband had to drive 3 hours each way to come pick me up. Hitch left me high and dry and still charged me for it. DO NOT USE THIS SERVICE.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Scam" Posted 2024-03-08
Pros: This company is a scam. They will leave you high and dry frantically trying to find a ride and steal your money.
Cons: Everything. They’re terrible. They’re so rude and thieves.
Overall: Awful. Complete scam. They will not follow through with providing your scheduled ride and not refund you.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Hitch SCAM ALERT" Posted 2023-11-21
Pros: Nothing. No driver, No ride, No refund.
No pros at all. There are no pros whatsoever. There was no driver and there was no ride. The only way to converse with Hitch is through an internet chat on their website. This is nothing more than a con game. This Hitch app needs to be taken down or else some one who goes online, thinks it all sounds reasonable is going to be in for a big disappointment. It isn't even about the money. It is just a big scam.Cons: Hitch rides are a SCAM!
No driver.
No ride.
No refund.Overall: Horrible. I paid ahead to book a ride. No driver, no ride, no refund. Hitch is a SCAM! My gut instinct had told me that Hitch is not good, but I tried it. I waited at Starbucks as I was told by Hitch that I will hear from a driver one hour in advance. Then I received a text from Jen from Hitch. She said there is no driver. I told her I did not feel comfortable. Jen said she will refund my money. No refund. One week later, Heather told me I have a credit for another time. I will never ever use this company as they are a SCAM. I just want my money back because they are con artists. They are Scammers, con artists, no driver, no ride. I then had to contact Uber and arrange for transportation from Fort Myers to Tampa. I should have researched Uber from the beginning because I can at the very least, kmow I will have a ride from point A to point B. Nothing more than scam artists whose only way to be contacted is through an internet chat. No phone, nothing. The internet chat actually makes it worse as the being led to believe that there is actually a driver and ride to be expected gets dragged out until the very last hour. It simply does not get any worse than this.
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