Audience

For online stores and etraders looking for e-commerce customer service plus software

About ROBIN

Pave the way for conversational commerce. Deliver outstanding service. Improve CX. Are you ready for conversational commerce? Today’s consumers expect hyper-personalised service conversations, in real-time, in any channel they choose. To deliver on that, companies first need to get their customer service house in order. With The ROBIN Program we help teams improve customer SLAs, work more efficiently, and start selling more. The Program includes a Conversation Console linked to your own data warehouse, plus data-driven Coaching. Once you have service under control, our Growth suite helps you scale. Add more channels. Automate more. Boost performance. And start adapting to conversational commerce — step by step. All questions, from all channels, in one easy-to-use console. No tickets. No queues. No drama. Advanced routing of questions to the right rep, all customer data displayed alongside. Features include dynamic webform and Live chat, customer co-browsing.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

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Company Information

ROBIN
Founded: 2011
Netherlands
www.robinhq.com

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Product Details

Platforms Supported
SaaS
Training
Documentation
Support
Phone Support
Online

ROBIN Frequently Asked Questions

Q: What kinds of users and organization types does ROBIN work with?
Q: What languages does ROBIN support in their product?
Q: What kind of support options does ROBIN offer?
Q: What type of training does ROBIN provide?
Q: Does ROBIN offer a free trial?

ROBIN Product Features

Customer Service

Knowledge Base
Live Chat
Performance Metrics
Virtual Assistant
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management