Progress Agentic RAG Integrations

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

Slack is a cloud-based project collaboration and team interaction software solution specially designed to seamlessly facilitate communication across organizations. Featuring powerful tools and services integrated into a single platform, Slack provides private channels to promote interaction within smaller teams, direct channels to help send messages directly to colleagues, and public channels that enables members across organizations to start conversations. Available on Mac, Windows, Android, and iOS apps, Slack offers a plethora of features that include chat, file sharing, collaborative workspace, real-time notifications, two-way audio and video, screen sharing, document imaging, activity tracking and logging, and more.

Dropbox Business is more than just secure file storage—it’s a smart workspace where teams, tools, and content come together. Create, store, and share cloud content from Google Docs, Sheets, and Slides, Microsoft Office files, and Dropbox Paper alongside traditional files in Dropbox. Dropbox Spaces brings your files and cloud content together, so that your PowerPoints can live next to your Google Docs, Trello boards, and whatever tools your team wants to use. Easily access your team’s work from your computer, mobile device, or any web browser. Keep your team’s files and the conversations about them in the same place by connecting tools like Slack and Zoom. Intelligently suggested files and folders keep your team one step ahead by giving everyone the content they need, when they need it. A secure, distributed infrastructure—plus admin tools for control and visibility—keep your company’s data safe on Dropbox.

Fresh new startups and Fortune 500s. B2B and B2C. Brand owners and resellers. They all sell on Amazon for a reason: 300 million customers shop our stores worldwide. Leave the shipping, returns, and customer service to us with Fulfillment by Amazon (FBA). Want to take care of shipping yourself? You can do that too. Choose from flexible selling plans, product categories, and fulfillment options that fit your business needs. Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge.

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

Store, share, and access your files from any device. Your first 15 GB of storage are free. With Drive Enterprise, businesses only pay for the storage employees use. It comes with Google Docs, Sheets, and Slides — and works seamlessly with Microsoft Office. Keep photos, stories, designs, drawings, recordings, videos, and more. Your first 15 GB of storage are free with a Google Account. Your files in Drive can be reached from any smartphone, tablet, or computer. So wherever you go, your files follow. You can quickly invite others to view, download, and collaborate on all the files you want–no email attachment needed. Get started with Drive for free.

Microsoft SharePoint is a secure, enterprise-grade collaboration and content management platform that connects teams, information, and workflows. With AI-powered Copilot and SharePoint agents, users can instantly generate pages, summarize content, and surface insights from within their sites. It enables seamless document management, version control, and real-time collaboration—both inside and outside your organization. Customizable templates and drag-and-drop tools make it easy to design visually engaging intranet sites and portals. SharePoint also provides robust security and compliance features, including access controls, data governance, and conditional policies. Integrated deeply into Microsoft 365, it helps businesses streamline communication, boost productivity, and accelerate their AI transformation.

Microsoft's Azure is a cloud computing platform that allows for rapid and secure application development, testing and management. Azure. Invent with purpose. Turn ideas into solutions with more than 100 services to build, deploy, and manage applications—in the cloud, on-premises, and at the edge—using the tools and frameworks of your choice. Continuous innovation from Microsoft supports your development today, and your product visions for tomorrow. With a commitment to open source, and support for all languages and frameworks, build how you want, and deploy where you want to. On-premises, in the cloud, and at the edge—we’ll meet you where you are. Integrate and manage your environments with services designed for hybrid cloud. Get security from the ground up, backed by a team of experts, and proactive compliance trusted by enterprises, governments, and startups. The cloud you can trust, with the numbers to prove it.

Amazon Simple Storage Service (Amazon S3) is an object storage service that offers industry-leading scalability, data availability, security, and performance. This means customers of all sizes and industries can use it to store and protect any amount of data for a range of use cases, such as data lakes, websites, mobile applications, backup and restore, archive, enterprise applications, IoT devices, and big data analytics. Amazon S3 provides easy-to-use management features so you can organize your data and configure finely-tuned access controls to meet your specific business, organizational, and compliance requirements. Amazon S3 is designed for 99.999999999% (11 9's) of durability, and stores data for millions of applications for companies all around the world. Scale your storage resources up and down to meet fluctuating demands, without upfront investments or resource procurement cycles. Amazon S3 is designed for 99.999999999% (11 9’s) of data durability.

OpenAI’s mission is to ensure that artificial general intelligence (AGI)—by which we mean highly autonomous systems that outperform humans at most economically valuable work—benefits all of humanity. We will attempt to directly build safe and beneficial AGI, but will also consider our mission fulfilled if our work aids others to achieve this outcome. Apply our API to any language task — semantic search, summarization, sentiment analysis, content generation, translation, and more — with only a few examples or by specifying your task in English. One simple integration gives you access to our constantly-improving AI technology. Explore how you integrate with the API with these sample completions.

Gemini is Google’s advanced AI assistant designed to help users think, create, learn, and complete tasks with a new level of intelligence. Powered by Google’s most capable models, including Gemini 3, it enables users to ask complex questions, generate content, analyze information, and explore ideas through natural conversation. Gemini can create images, videos, summaries, study plans, and first drafts while also providing feedback on uploaded files and written work. The platform is grounded in Google Search, allowing it to deliver accurate, up-to-date information and support deep follow-up questions. Gemini connects seamlessly with Google apps like Gmail, Docs, Calendar, Maps, YouTube, and Photos to help users complete tasks without switching tools. Features such as Gemini Live, Deep Research, and Gems enhance brainstorming, research, and personalized workflows. Available through flexible free and paid plans, Gemini supports everyday users, students, and professionals across devices.

Mistral AI is a pioneering artificial intelligence startup specializing in open-source generative AI. The company offers a range of customizable, enterprise-grade AI solutions deployable across various platforms, including on-premises, cloud, edge, and devices. Flagship products include "Le Chat," a multilingual AI assistant designed to enhance productivity in both personal and professional contexts, and "La Plateforme," a developer platform that enables the creation and deployment of AI-powered applications. Committed to transparency and innovation, Mistral AI positions itself as a leading independent AI lab, contributing significantly to open-source AI and policy development.

Claude is a next-generation AI assistant developed by Anthropic to help individuals and teams solve complex problems with safety, accuracy, and reliability at its core. It is designed to support a wide range of tasks, including writing, editing, coding, data analysis, and research. Claude allows users to create and iterate on documents, websites, graphics, and code directly within chat using collaborative tools like Artifacts. The platform supports file uploads, image analysis, and data visualization to enhance productivity and understanding. Claude is available across web, iOS, and Android, making it accessible wherever work happens. With built-in web search and extended reasoning capabilities, Claude helps users find information and think through challenging problems more effectively. Anthropic emphasizes security, privacy, and responsible AI development to ensure Claude can be trusted in professional and personal workflows.

GPT-4o (“o” for “omni”) is a step towards much more natural human-computer interaction—it accepts as input any combination of text, audio, image, and video and generates any combination of text, audio, and image outputs. It can respond to audio inputs in as little as 232 milliseconds, with an average of 320 milliseconds, which is similar to human response time (opens in a new window) in a conversation. It matches GPT-4 Turbo performance on text in English and code, with significant improvement on text in non-English languages, while also being much faster and 50% cheaper in the API. GPT-4o is especially better at vision and audio understanding compared to existing models.

A small model with superior textual intelligence and multimodal reasoning. GPT-4o mini enables a broad range of tasks with its low cost and latency, such as applications that chain or parallelize multiple model calls (e.g., calling multiple APIs), pass a large volume of context to the model (e.g., full code base or conversation history), or interact with customers through fast, real-time text responses (e.g., customer support chatbots). Today, GPT-4o mini supports text and vision in the API, with support for text, image, video and audio inputs and outputs coming in the future. The model has a context window of 128K tokens, supports up to 16K output tokens per request, and has knowledge up to October 2023. Thanks to the improved tokenizer shared with GPT-4o, handling non-English text is now even more cost effective.

Gemini 2.5 Flash is a powerful, low-latency AI model introduced by Google on Vertex AI, designed for high-volume applications where speed and cost-efficiency are key. It delivers optimized performance for use cases like customer service, virtual assistants, and real-time data processing. With its dynamic reasoning capabilities, Gemini 2.5 Flash automatically adjusts processing time based on query complexity, offering granular control over the balance between speed, accuracy, and cost. It is ideal for businesses needing scalable AI solutions that maintain quality and efficiency.