Audience
Companies that need a configuration management solution for Genesys Cloud
About Pointel Genesys Configuration Management Solution
Pointel Configuration Management Solution (CMS) is easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. Pointel CMS captures all of the changes within your contact center and provides the information graphically so you can quickly and easily understand the changes made to your Genesys Configuration Management Environment. It is important to know what changes have been made to your Genesys environment and by whom. CMS audit reports provide detailed information including the name of the user who made the change, the date and time of the change and both the current and previous values. It can also restore each parameter/KVP level change or the entire application back to a given point-in-time.
Other Popular Alternatives & Related Software
Vivantio
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Learn more
eemaan Deployment Manager
Package and deploy software & configuration updates in seconds. Follow a 5-step wizard to package Genesys software and configuration into a portable package ready to be shared with colleagues, all from the comfort of a powerful dashboard. Deploy any shared package in a few clicks. Select the location, the package, the Genesys Application you want to update, optionally customize the deployment, and just click 'Go'. The whole process of downloading software, and updating the Genesys configuration is carried out automatically. The deployment didn't go to plan? Not to worry, just one click, and the old software and configuration are restored. The best is always saved for last. The deployment process comes with an automatic Runbook generator. In the blink of an eye, a step-by-step runbook is generated for the approval process, and for that, just in case something goes the wrong backup plan.
Learn more
Canfigure
Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents.
Learn more
NuGenesis SDMS
NuGenesis SDMS is the automated data repository underlying the NuGenesis laboratory management system. It automatically imports all types of data generated by instruments, researchers and external sources into a single centralized repository. Your scientists and collaborators can easily initiate research, communicate results and share data. NuGenesis SDMS automatically manages the secure capture, indexing, and storage of data generated by your lab in an environment that meets regulatory requirements, immediately after creation or modification. With NuGenesis SDMS, easily manage printed data, which includes the content of reports generated by the instruments. Content generated by various operating systems, including Microsoft Windows and UNIX. Data converted to standard non-proprietary data interchange formats, including IUPAC JCAMP-DX. NuGenesis SDMS detects new content from your servers, projects and data types. It immediately extracts metadata from it.
Learn more
Integrations
Company Information
Pointel
Founded: 1999
United States
www.pointel.com/solutions/cms/
Videos and Screen Captures
Other Useful Business Software
Run applications fast and securely in a fully managed environment
Run frontend and backend services, batch jobs, deploy websites and applications, and queue processing workloads without the need to manage infrastructure.
Product Details
Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online
Pointel Genesys Configuration Management Solution Frequently Asked Questions
Pointel Genesys Configuration Management Solution Product Features
CMDB
Data Visualization
Change Management
Configuration Management
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
