Audience
Healthcare industry companies and workers that need a patient engagement platform intended to make CCM possible and profitable
About Phamily
Reverse declining reimbursements with new monthly. Chronic Care Management revenue. Phamily makes CCM simple, scalable, and 5-10x more profitable. Chronic Care Management (CCM) is a new program from The Centers for Medicare & Medicaid Services (CMS) that: offers monthly reimbursement for the support you regularly provide patients between visits. Allows billing for everyday activities done by your staff, e.g. phone calls, refills, referrals, labs. Incentivizes a higher standard of care for patients with multiple chronic conditions. Offers an additional $42-$139+ per patient per month based on time and complexity. Chronic Care Management could be a lifeline. But without the proper tools, it’s a dead end. A typical provider can enroll 250 CCM patients and earn $125,000+ per year. However, most organizations actually lose money on CCM because they try a brute force labor-intensive approach using EHRs, monthly phone calls, and manual documentation.
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Phamily Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Not Recommend to Practices > 1 Provider" Posted 2022-12-11
Pros: Great and convincing salesperson and pitch. Willingness for salesman to come on-site during ramp up.
Cons: Difficult navigation.
Lack disease specific care pathways.
Risky compliance.
Ineffective support and training.
Low quality interaction with patients.
High patient complaints & disenrollment rates.
Poor response from management.Overall: As a soon to be ex-customer, I would caution practices considering Phamily as a CCM option. What we signed up for and promised, was definitely not delivered 9 months later. Not only did the finances result in a loss, the Phamily staff often devalued our goals of full compliance and high quality services. Both CCM and billing staff found software difficult to use and does not organize CCM tasks well. Their fees are based on enrollees not actual patients CCM was provided, unlike most other competitors in the market. Phamily staff was not supportive or able to train effectively and leadership did not care to provide solutions despite constant complaints. If we could do over, we would not have chosen Phamily for CCM as we lost valuable patients, revenue and time.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great service for connecting with patients! " Posted 2022-02-01
Pros: The way that Phamily is able to organize, categorize, and filter patient lists makes it so easy to find who and what you're looking for at the end of the billing cycles.
Preplanned check-ins makes it easy to reach out routinely.
Easy to use and navigate!!Cons: I wish there was an app for tablets, making it easier to sign patients up in the office. I would be able to take the iPad into the exam room and have pt sign consent form right on the tablet!! I hope that option is coming soon!
Overall: Great product, great service, great purpose!! I just wish there was an app available for tablets to make new enrollments a little easier, and avoid using paper contracts for PHI.
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