Paysafe

Pros: Read Review.

Cons: Read Review.

Overall: We started using Leaders, The Merchant Services Company in May-2021. In those 2 years our account has been under “REVIEW” twice and credit card charges were blocked from being deposited into our bank account. The company that is in charge of the “REVIEW” is called PaySafe Group. The current “REVIEW” started on April 10, 2023 and is ongoing. We have not had any credit card charges deposited into our bank account since the “REVIEW” started. We did not know our account was under review until May 4th, 2023 which was 25 days after the review started. We learned about the “REVIEW” when we received an email from PaySafe Group requesting documentation, which we forwarded on May 5th, 2023. We was told on May 8th the review was complete and the money would be deposited into our account. On May 16th, 2023 We contacted PaySafe Group because the money was still not deposited into our bank account. I spoke to someone named Steve that worked at PaySafe Group (he refused to give me his last name) and was told that my account was still under review and our company would need to forward 3 months of bank statements. When I complained that our money had already been held up for 36 days Steve told me that our company was a liability to Leaders and that PaySafe could hold our funds for up to 6 months. During my conversation with Steve he was curt, rude and unprofessional.

The trend that I notice with PaySafe Group is they tell you the review will only take a couple of days and request documentation. When the couple of day has expired PaySafe Group will request more documentation. In this manner PaySafe Group drags the “REVIEW” process out making it take longer than expected. The process could take could take days, weeks or months. When you deal with PaySafe Group expect to be lied to by their employees. Any company dealing with PaySafe Group should expect to as treated as though you are guilty until proven innocent.