Audience
Paladin is ideal for single and multi-store retailers in hardware, lumber, pharmacy, and specialty retail who need clear visibility into inventory and operations, flexible workflows, and reliable, retail-experienced support.
About Paladin POS
Paladin is an all‑in‑one retail management platform built for how retail really works. Designed for independent single and multi‑store operators, Paladin connects point of sale, inventory, e‑commerce, mobile selling, payments, and managed IT into a single, unified system.
PaladinPOS™ runs stores by bringing core operations into a single system.
PaladinGo™ extends the POS beyond the counter, letting staff sell and serve customers anywhere on the floor or yard using live store data.
PaladinShop™ is a built-in online storefront that stays perfectly in sync with your store, automatically matching inventory and pricing without the hassle of managing a separate e‑commerce system.
PaladinMSP™ monitors and manages security, updates, and network performance behind the scenes so technology doesn’t become another burden.
Serving independent retailers since 1980, Paladin is known for practical design, reliable systems, and knowledgeable customer support.
Pricing
1-800-725-2346 opt. 1
Integrations
Paladin POS Content Hub
Case Studies and Customer Success Stories
Videos and Screen Captures
Product Details
Powerful Point of Sale Solution: Paladin Point of Sale | SourceForge Podcast, episode #105
Paladin POS Frequently Asked Questions
Paladin POS Product Features
Building Materials
PaladinPOS™ solutions are designed for lumber and building materials retailers who require accuracy, efficiency, and strong contractor relationships at scale. Built to support complex pricing, large‑volume products, and yard‑based operations, Paladin helps manage sales, inventory, and margins from a single system with precise calculations for board feet and square footage. The platform supports special orders, yard orders, and job account management, allowing retailers to track contractor pricing, historical invoices, and job‑level activity with clarity. PaladinGo™ Delivery simplifies scheduling and proof of delivery to ensure materials are delivered accurately and on time, while margin protection tools, including Profit Analyst and the Tally Calculator, help retailers safeguard profitability across fluctuating costs. Designed around real building materials workflows, Paladin helps stores operate efficiently while maintaining control over inventory, pricing, and customer commitments.
Cybersecurity
PaladinMSP ™ provides managed IT and cybersecurity services designed specifically for independent retailers who want their technology to be stable, secure, and predictable. Built to support Paladin systems, PaladinMSP handles proactive monitoring, security protections, updates, and network health so technology issues don’t disrupt daily operations. Retailers benefit from early detection of potential problems, protection against viruses and data loss, and guidance from knowledgeable specialists who understand retail environments. With consistent monthly pricing and ongoing oversight, PaladinMSP reduces surprise issues and removes the burden of managing IT internally, allowing retailers to focus on running their business while their systems are monitored and protected behind the scenes.
Point of Sale
Paladin Point of Sale is retail management software built specifically for the everyday demands of independent stores. Designed for hardware, lumber, pharmacy, and specialty retailers, PaladinPOS ™ unifies sales, inventory, pricing, and customer information in one connected system giving owners and staff clear visibility into their business and the confidence to make informed decisions without juggling disconnected tools. Intuitive to learn and grounded in real‑world retail workflows, PaladinPOS helps reduce manual tasks, minimize errors, increase efficiency, and keep operations running. With flexible configuration, dependable performance, and U.S.‑based support from experienced professionals, PaladinPOS adapts to how each store actually operates, helping retailers stay consistent, in control, and ready to grow.
Retail Management
Paladin Retail Management provides independent retailers with the tools they need to run day‑to‑day operations with clarity and control. Built on Paladin’s core point-of-sale system, it brings inventory, pricing, margins, payments, and customer data together in one connected platform, reducing manual work and helping retailers avoid costly inventory and pricing mistakes. Retailers can forecast demand, maintain profitable inventory levels, protect margins, and streamline pricing without spending hours hunting through reports. Paladin also supports customer loyalty through flexible pricing, rewards, and purchase history insights. For hardware and feed and seed retailers, Paladin offers specialized tools that allow stores to bundle and sell proprietary feed or product mixes under a single SKU while tracking individual components. It also supports bulk quantity conversions, making it easy to buy in volume, repackage, and sell in smaller units with accurate pricing and inventory tracking.
Retail POS Systems
PaladinPOS™ Retail Systems are designed to support the daily realities of independent retail operations, providing a stable, intuitive way to manage sales, inventory, pricing, and customers from a single system. Built around real store workflows, PaladinPOS helps staff complete transactions quickly while giving owners clear visibility into what’s selling, what’s in stock, and where attention is needed. Inventory and pricing updates flow directly through the system, reducing manual work and helping retailers avoid costly errors. With reliable performance, flexible configuration for different retail environments, and support from retail-experienced specialists, PaladinPOS Retail Systems help stores operate consistently, stay organized, and remain in control of day‑to‑day operations.
eCommerce
PaladinShop™ is an e-commerce solution built into Paladin Point of Sale that allows independent retailers to sell online without the expense or complexity of running a separate platform. Seamlessly connected to PaladinPOS ™, PaladinShop automatically keeps inventory, pricing, product information, and customer data in sync, letting retailers manage both in‑store and online sales and inventory from a single, familiar system. Shoppers can browse products, place orders, view invoices, and submit payments anytime from anywhere. Built to minimize setup and maintenance, PaladinShop eliminates common obstacles to online selling and gives retailers an easy, practical way to expand beyond the counter and stay connected with customers wherever they are.
Paladin POS Additional Categories
Grocery POS
PaladinPOS™ Grocery is designed to support the fast pace and operational demands of independent grocery retailers. Built to handle high transaction volumes and frequent inventory movement, PaladinPOS helps stores manage sales, pricing, and inventory from a single system while maintaining speed and accuracy at checkout. Real‑time updates keep inventory and pricing aligned, helping reduce stock issues and pricing errors across the store. The system is intuitive for staff, reliable during busy periods, and configurable to fit different grocery layouts and workflows. With clear visibility into product movement and dependable, retail‑experienced support, PaladinPOS helps grocers operate efficiently, stay organized, and maintain control of daily store operations.
Hardware Store POS
PaladinPOS™ is designed for independent hardware, farm & ranch, and lumber and building materials retailers who manage complex inventory, bulk products, and strong local customer relationships. Built around real store workflows, PaladinPOS helps retailers control pricing, inventory, and sales across high‑SKU and bulk environments while maintaining speed and accuracy at checkout. The system supports custom kits and bundles for proprietary feed or product mixes, along with bulk and tonnage‑to‑unit conversions that make it easy to buy in volume and sell in flexible quantities with accurate pricing and tracking. Market Driven Inventory Management™ forecasting helps retailers plan inventory more effectively, while built‑in customer purchase history and Rich Rewards loyalty programs support repeat business and local customer loyalty. With reliable performance, intuitive design, and retail‑experienced support, Paladin helps these stores protect margins and manage inventory with confidence.
Mobile POS
PaladinGo™ is a mobile extension of Paladin Point of Sale that gives independent retailers the flexibility to manage sales and customer interactions from anywhere. Available on iOS and Android devices, PaladinGo allows staff to process transactions, build shopping carts, and look up real‑time inventory, pricing, and customer information on the sales floor or in the field. Fully synchronized with PaladinPOS™, all activity updates directly within the main system, keeping data accurate and consistent without extra steps. Designed to support everyday retail workflows like line busting and remote selling, PaladinGo helps improve efficiency, reduce friction at the counter, and extend service beyond a fixed checkout, giving retailers a practical way to stay responsive and connected to customers.
Pet Store POS
PaladinPOS ™ for pet stores is designed to support the daily operations of independent pet retailers, helping stores manage sales, inventory, pricing, and customer activity with clarity and control. Built around real store workflows, PaladinPOS handles frequent inventory movement, varied product types, and busy checkout periods while remaining intuitive for staff to learn and use. Real‑time inventory and pricing updates help reduce stock issues and pricing errors, while customer purchase history supports more informed, personalized service. Reliable performance and flexible configuration allow the system to adapt to different store layouts and selling styles. With knowledgeable, retail‑experienced support, PaladinPOS helps pet retailers stay organized, efficient, and in control of day‑to‑day operations.
Pharmacy POS
PaladinPOS™ is designed to support independent pharmacies with secure, compliant, and efficient front‑of‑store operations. Built to integrate directly with leading pharmacy systems, Paladin’s intuitive point‑of‑sale platform connects prescription and over‑the‑counter transactions into a single workflow, allowing staff to complete checkout quickly without sacrificing accuracy or patient privacy. Secure prescription verification and transaction encryption help protect sensitive patient information, while direct Rx system integrations support accurate data exchange and streamlined processes at the counter. PaladinPOS is designed to meet federal compliance and insurance requirements, reducing manual steps and minimizing risk. With reliable performance and a workflow built around the realities of pharmacy operations, Paladin helps pharmacies maintain security, stay compliant, and keep checkout moving smoothly.
Paladin POS Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Excellent Customer Service" Edited 2026-04-22
Pros: Paladin has great customer service. When you call they answer and you do not have to wait for a call back. They get it done!
Cons: I don't have any cons about the product. Maybe they could run more promotions. Maybe they could make it possible to run small price labels for products
Overall: I switched to Paladin and I have been very happy. The product is easy to use and they are always trying to innovate and give their customers easier and more powerful tools to run their business.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great Customer Service" Posted 2026-04-21
Pros: Paladin has a Swift response to any questions asked. Very Patient and willing to help in time of need. They have never left us unattended.
Cons: There are a few features that I wish were different, but we manage just fine regardless.
Overall: I am satisfied with Paladin in general. Staff is supportive and Friendly. Aside from a few details the point of sale system is good for us.
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A tremendous shout out to Alena for all of her support and assistance over the past year. -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Paladin was a total game changer for us!" Posted 2026-04-21
Pros: Paladin's customer service is second to none, every time we have ever had a question or a computer malfunction, they are right on top of it to ensure all our questions are answered and that we stay operational.
Cons: Paladin overall is a fantastic POS one small downside would be the receipt reprint screen being labeled with numbers because if you continue to check out the next customer and scan an item before that screen clears it will reprint all those receipts corresponding with those numbers, perhaps labeling them with letters instead would eliminate this error.
Overall: As a small store Paladin has made a huge impact for our inventory and overall store operations. Simple enough for a first time POS user and also complex enough to meet any need. We knew we made the right choice with Paladin.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Best Point of Sale Hands Down!!!!!" Posted 2026-04-21
Pros: Extremely easy to use, excellent products, outstanding service and support. While the system can be used with only a keyboard, we blend the use of touchscreen and keyboard which seems to make it even easier for my employees to use. The Managed Services team works tirelessly to keep my network running smoothly while also making sure I do not get any viruses and staying on top of any updates to my system. After using several other Point of Sale companies Paladin has been a by far the best partner to work with.
Cons: Absolutely none that I can think of, and I wouldn't change a thing....
Overall: We have been a Paladin customer since 2012 and are extremely satisfied with the products, service, and support Paladin has been providing our Hardware Store. Keep up the great work and I can't wait to see what the future holds for Paladin.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Paladin Perfection" Posted 2026-03-18
Pros: Ease of use: the point of sale system is easy to navigate cash/check/credit card sales. A/R house accounts are easy to process at point of sale and even easier to process statements at end of month either by mail or e-mail. Weekly order generation is easy to run and keeps my inventory well stocked but not overstocked. Special orders are a breeze with Paladin as it creates an invoice for the store and customer, then also creates a PO to electronically submit to my hardware distributor. Inventory control is easy to maintain with location tags and easy, readable, useable reports that help get rid of dead obsolete items and bump up the popular items. Paladin support, when needed, and it is rarely needed is always prompt, friendly and solves whatever issue I might have quickly and professionally.
Cons: Cant say that there are many cons... if anything when generating and printing shelf labels it would be nice to be able to start a batch of labels mid sheet.
I need to start the next batch with a new sheet of labels. I have tried peeling half sheets of labels and creating a full sheet which usually ends up with a loose label jammed deep into the printer.Overall: Joining Paladin as my point of sale provider has been one of the best decisions made for our hardware store! The Paladin POS is a very user friendly system to operate, you do not need to be a computer programmer to use its many features. I would highly recommend Paladin POS System for your retail needs!
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great service" Posted 2026-02-20
Pros: Great service very knowledgeable team always willing to help.
understands your your needs and help make it better.Cons: Phone support can sometimes take a few calls to get someone to answer.
Overall: Over all this product works well for our company. they are always try to improve on the product. Great product
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