Help Scout
Delight customers by providing outstanding customer service like no other with Help Scout, a web-based help desk software. Suitable for for companies of all sizes, Help Scout enables businesses to deliver personalized support. The platform offers collaboration features to keep everyone on the same page, automated workflows, best in-class-reporting, an integrated knowledge base, and a robust API. Help Scout also integrates with voicemail services and live chat services like Olark and Snap Engage.
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Scout Monitoring
Scout Monitoring is Application Performance Monitoring (APM) that finds what you can't see in charts.
Scout APM is application performance monitoring that streamlines troubleshooting by helping developers find and fix performance issues before customers ever see them. With real-time alerting, a developer-centric UI, and tracing logic that ties bottlenecks directly to source code, Scout APM helps you spend less time debugging and more time building a great product.
Quickly identify, prioritize, and resolve performance problems – memory bloat, N+1 queries, slow database queries, and more – with an agent that instruments the dependencies you need at a fraction of the overhead.
Scout APM is built for developers, by developers, and monitors Ruby, PHP, Python, Node.js, and Elixir applications.
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ScoutWorks
ScoutWorks is a next-generation service platform that enables users to access, manage, and track a wide array of solutions, ranging from field inspections to AI-driven claims processing. The platform offers over 30 different types of services, including field inspections and appraisals for auto services, heavy equipment, specialty services, and property services. It also provides photo inspections through tools like Scout and Scout Snap, virtual inspections and appraisals, underwriter inspections, and on-demand desk adjusters for tasks such as desk reviews, subrogation reviews, and claim analysis. ScoutWorks integrates technology solutions with a nationwide professional workforce, delivering services across all 50 states and Canada. With over 20 years of operational experience, the platform emphasizes transparency, accountability, and consistency in claim management and outsourcing solutions.
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Wellspring for Tech Scouting
The only end-to-end technology scouting software. From external search to analytical tools, Wellspring for Tech Scouting provides key insights into the emerging technologies and startups you need to know. Scout is used by top tech scouting teams to discover everything from early-stage research to start-up investment opportunities, developing a competitive landscape tailored to their needs. Wellspring software uses machine learning to intelligently stitch together thousands of data sources covering patents, SEC filings, academic research, grants, and proprietary information to create profiles of innovative people, companies, and fields of research.
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