Audience

Restaurant brands and operators seeking to strengthen guest loyalty, personalize engagement, and unify digital marketing and ordering into one connected platform

About PAR Engagement

PAR Engagement is a unified platform designed to help restaurants transform every guest interaction into measurable growth. By combining marketing, ordering, loyalty, guest data, and digital experiences, it eliminates silos and delivers a seamless flow across every touchpoint. Restaurants can run intelligent campaigns, personalize offers, and engage guests across email, SMS, mobile apps, and the web. The platform also provides real-time insights and robust guest profiles, allowing operators to optimize strategies with speed and accuracy. PAR Punchh loyalty is integrated to reward and retain customers with personalized programs, tiers, and experiences that drive repeat visits. With scalability, open APIs, and continuous support, PAR Engagement empowers brands to innovate, engage, and accelerate growth in a competitive market.

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Integrations

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Ratings/Reviews - 1 User Review

Overall 3.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 4.0 / 5
support 3.0 / 5
More Reviews Write a Review

Company Information

PAR Technology
Founded: 1968
United States
punchh.com

Videos and Screen Captures

PAR Engagement Screenshot 1
PAR Engagement Screenshot 1 PAR Engagement Screenshot 2
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Product Details

Platforms Supported
Cloud

PAR Engagement Frequently Asked Questions

Q: What kinds of users and organization types does PAR Engagement work with?
Q: What languages does PAR Engagement support in their product?
Q: What other applications or services does PAR Engagement integrate with?

PAR Engagement Product Features

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Multi-Channel Communication
Video Chat
Chatbot
Mobile Messaging
Product Recommendations
Lead Distribution
Group Messaging
Email Automation
Lead Qualification
Human Handover

Customer Loyalty

Member Portal
Membership Management
Corporate Memberships
Referral Tracking
Discount Management
Gift Card System
Rewards Management
Loyalty Card System
No-Card Loyalty System
Customer Activity Tracking
CRM

PAR Engagement Verified User Reviews

Write a Review
  • A Punchh User
    Business Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Punchh - Review"

    Posted 2020-06-08

    Pros: (+) Loyalty CRM system with reward tracking.
    (+) Automatic Dashboard with all relevant figures for tracking business.
    (+) User-level milestone tracking in the dashboard
    (+) Omnichannel integration.
    (+) UI and UX are very attractive.

    Cons: (-) Customer support is not very reliable.
    (-) The dashboard gets stuck sometimes and takes time to get back to normal.
    (-) No alarm systems in case of any failures in the dashboard.

    Overall: We have used the Punchh dashboard and omnichannel campaign setup as a part of a project from the client end for more than year now. The dashboard is very attractive and provides a lot of information about the statistics of the brand. Milestone tracking at user level is a cool feature but I don't understand how a client can consume the information.

    On an overall level, Punchh provides decent CRM services.

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