Oracle Service Integrations

Accelerate business growth and brand loyalty. Oracle CX Marketing (part of Oracle Cloud CX) is an integrated portfolio of digital marketing solutions that help B2B and B2C marketers use real-time intelligence and customer signals to deliver personalized experiences. Connect customer behaviors, transactions, and demographics across marketing, sales, service, and your back-office applications to create the next great experience for each individual. Collect data from more places, apply intelligence at scale, and use insights to deliver personalized experiences in the moments that matter. Empower marketers to use their intuition and creativity to orchestrate amazing B2B and B2C campaigns and irresistible customer experiences. Target high-value accounts and individuals, optimize lead generation and progression, boost customer retention and growth, and ensure consistent, personalized messaging across all channels and geographies.

Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. And in combination with Oracle's Commerce solutions, they deliver a unified cross-channel experience for consumers. Only Oracle CRM On Demand Industry Editions provide organizations with CRM solutions tailored for specific industries. Unlike other hosted CRM solutions, Oracle CRM On Demand Industry Editions are built upon Oracle's deep industry expertise, providing organizations in the automotive, high technology, insurance, life sciences, and wealth management industries with tangible business value from the start of deployment. Oracle CRM On Demand Industry Editions feature pre-built business processes, data models, object models, and business logic designed to support the unique requirements of each of these industries.

Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human agents can participate in a conversation.

Make real-time connections with customers with Chatbox, a cloud-based messaging solution. Chatbox allows users to manage Facebook Messenger, live chat communication channels and SMS. Chatbox can integrate with different customer relationship management (CRM) solutions like Oracle Service Cloud and Salesforce. Chatbox also enables users to personalize messages with customer data like name, age, and address.

Legal Suite offers solutions for Corporate Legal Departments and for Law Firms. Legal Suite is a member of the Septeo Group, a major technology player serving legal professionals, real estate managers, and IT departments; Septeo deploys its expertise around the world to 120,000 users. Generate contracts rapidly. No more playing hide-and-seek with your documents and emails. Automate document naming for consistency. Protect your communications. Access a private and interactive workspace portal that allows you to exchange information with internal clients and external partners. Save time when entering data. Generate reports on activities and projects within teams.

SpiceX exists to enable organizations to unify their dispersed clientele data sources & workflows so they can easily provide world-class customer service. Next to our employees, our biggest asset is our customers. The best and most complete low-code application platform for data integration, case management, and workflow management to help transform your customer journey. Consolidate data from multiple sources into a single interface. Give your users the right data, at the right time, from the right system. Show multiple data streams in a single view, and write data out to any number of connected systems. Create the perfect platform for your business by combining the best-in-breed applications for each function into a single interface. Leverage each application for its specialized purpose instead of trying to find a one-size-fits-all business process. Provide an additional layer of security by restricting direct access to systems of truth.

Deploy a unified platform to augment your organization with visual knowledge and automate processes over time. TechSee’s platform creates a single picture of customer issues across the organization, allowing warm transfer between channels and leveraging visual data to deliver AI-powered automation. The platform is proven to support large departments and tens of thousands of reps, with the ability to support more agents, technicians and end users in new geographic locations, without impacting availability or performance. The platform leverages visual data to automate processes using Computer Vision AI, including real-time decision support for agents and self- service for customers. A full record of the visual session history of each customer provides the organization with the context of each contact. This information can also be leveraged for internal collaboration, aligned with privacy policy.

Verloop.io's the world's leading customer support automation platform that helps businesses deliver delightful support experiences to their customers, across channels.

Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed. With tools that are easy to use, and easy to adapt. Your customer has changed, and how you sell needs to change accordingly. To increase sales and optimize efficiency, modern sales requires mobile productivity, collaborative selling, and aggressive pipeline creation. Imagine having all this now, with Oracle Sales Cloud. Unify all your business application data with your CRM applications to align with your customers and deliver on your brand promise. Oracle’s unified cloud platform provides a complete view of every customer engagement, no matter how, where, or when your customers engage, across marketing, commerce, sales and service, finance, supply chain, and HR. See the latest innovations and key features in Oracle Advertising and Customer Experience (CX).

Engage customers with an AI-powered digital assistant that captivates users in a personalized manner, while delivering actionable insights to your sales, service, and marketing teams. Oracle Digital Assistant is more than just a chatbot and provides answers across all customer experience touchpoints. Conversational CX improves customer relationships by personalizing engagements at scale. Built on Oracle’s next-generation cloud infrastructure, Oracle Digital Assistant applies AI and natural language understanding (NLU) to simplify customer acquisition and retention. Based on profile and context, it automates tasks such as informational queries and personalized recommendations. This gives both customers and internal sales teams seamless access to information and processes through text and voice. Organizations using Oracle Cloud CX can easily leverage Oracle Digital Assistant across multiple applications. Sales teams can automate the creation of configured quotes with voice commands.

Finally, an AI that supports customer service tickets much better than real agents. Infuse a whole different level of customer service into your retail. Tymely integrates with all your systems and uses Generative AI to automatically handle the most complex customer service inquiries (email & chat) end-to-end, including initiating refunds and exchanges, applying coupons, or any other action that agents take. Tymely’s experts verify each and every AI response in real-time before it is submitted. This results in better-than-human-level accuracy, while keeping the low-cost and high-speed of AI, 24×7. Our native English-speaking customer-service experts verify each AI-generated response and add their human touch. This results in the empathetic and high-quality support that your customers dream of. Surprise your customers with a timely service 24/7. We guarantee an average of 20 minutes First Resolution Time.

Oracle B2C Service provides innovative and immediate service to customers through the channels they prefer. This set of unified customer service solutions leverages AI and machine learning (ML) to help all service teams rapidly complete repetitive tasks so they can focus on delivering expert, tailored service straight to the customer. Offer flexible, immediate customer service with a human touch across a wide variety of digital channels. Provide a variety of self-service options so your customers easily help themselves, accessing the right answers quickly in a manner that best suits their needs. Offer the instant responses customers value through a conversational, AI-driven interface. Integrate service throughout your website so customers never have to search for how to get help. Offer the choice to chat or search for answers while continuing to browse your website.

Built on a cloud platform that incorporates best practices and applied emerging technologies, Oracle Cloud CX offers tools simple enough for business users to manage, yet powerful enough for developers to extend. Oracle CX applications are innovative and flexible, and provide consistent performance and security. Oracle Cloud CX takes a data-first approach, connecting customer behaviors, transactions, and demographics across marketing, sales, service, and your back-office applications to create the next great experience for each individual. Oracle has been helping customers manage, secure, and drive business value from data for more than 40 years. Data is our DNA. Create, syndicate, and distribute relevant and consistent content and offers to personalize customer experiences. Oracle Content Management anchors all enterprise content and assets—invoices, marketing assets, company files, images, and videos—in one place.

Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time.

Oracle Knowledge Management provides information in an efficient, consistent way across all channels. The solution, with its superior search capabilities, speeds up issue resolution for call center agents and helps customers find the answers they need to increase customer satisfaction and loyalty. Increase the speed at which you develop information to support your customers and call center agents. Create knowledge articles and other materials with an easy-to-use authority tool and rich media support to quickly deliver the most appropriate answers where needed. Gain efficiencies and scale with easy-to-build, point-and-click custom templates that you can use to create announcements, news, FAQs, guides, and more. Use a broad set of content contributors to build the best possible knowledge repository. Let your subject matter experts view, comment on, and approve updates using a workflow engine that efficiently manages the content creation process.

Oracle Intelligent Advisor helps service agents deliver the right advice to every customer. This decision automation solution empowers business users to configure rules, ensuring that responses are consistent and transparent to deliver efficient, personalized, and intelligent customer service. Let customers efficiently help themselves resolve both simple and complex issues. Provide personalized advice tailored to each person using intelligent online interviews. Give business users the power to configure advice, either through a web browser or a desktop development tool. Equip business users to establish and manage rules—without the need to engage a programmer. Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.

Oracle In-Memory Cost Management Cloud Service provides the data analysis tools to derive product costs, perform cost-volume-benefits, and what-if simulations for discrete and process industries. The product's extreme performance quickly shows near real-time insight to changes in your business. Oracle In-Memory Cost Management Cloud Service (IMCMCS) is a new SaaS on PaaS subscription offering that provides a bottoms-up approach to maximizing profit margins by enabling near real-time insight into all aspects of cost management. Cost accountants, managers and line of business owners in finance, operations, manufacturing and procurement can use Oracle In-Memory Cost Management Cloud Service to derive product costs, quickly perform cost-volume-benefit (Break-even-point), what-if simulations on complex cost data and visualize the impact of changes to their business. User has access to several parameters that allow them to further fine tune the selection of intermediate and finished goods.

Allow your sales and support teams to work from any location, serving customers on voice or chat. No need for infrastructures such as servers or phones. Use our contact center software on a monthly pay-per-use base. While we use cloud services from major cloud providers in Europe, the Middle East, and South Africa, and have additional local POP and numbers with partners in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. Contrary to other cloud providers, this means that your clients won’t experience a round-trip delay to servers in the UK or the US. Should international fibers to Europe or the US be impacted, the local POP will continue to operate without any impact on your customer service. With the cloud version, there is no need to install servers or purchase phone sets – all you need is a web browser.