OptiSol
OptiSol's Agentic Process Automation (APA) solutions are designed to transcend traditional task automation by incorporating intelligent agents capable of autonomous decision-making and process optimization. These agents comprehend context, forecast outcomes, and execute actions with minimal human intervention, enhancing efficiency in areas such as finance, operations, customer service, and supply chain management. Key features of OptiSol's APA include context-aware decision-making, proactive workflow management, continuous process optimization, enhanced business agility, and scalability. By leveraging these capabilities, businesses can achieve smarter automation, faster operations, and continuous evolution to stay ahead in competitive markets.
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Adobe Experience Platform Agent Orchestrator
Adobe Experience Platform Agent Orchestrator powers AI agents to accelerate customer experience orchestration. These purpose-built Experience Platform Agents, on their own, or in conjunction with third-party agents—amplify your teams' capacity to deliver personalization at scale. They can also be customized, letting your developers extend customer experience capabilities to meet the needs of your organization. Empower customer experience teams, including marketers, data analysts, and IT, with intelligent agents that boost productivity, provide insights for improved decision-making, and help deliver on key business objectives. Help web teams optimize speed, site engagement, traffic, and security at scale with the Site Optimization Agent. Power on-brand content creation across the organization with the Content Production Agent.
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Opal
Say goodbye to marketing chaos, isolated decisions, misaligned work, missed deadlines and burnt out teams. Say hello to Opal, the platform for marketing collaboration. Break down silos to provide visibility to campaigns and content across your organization. Remove barriers to tell an aligned story throughout the entire customer journey. Replace spreadsheets, decks and email threads with a unified workspace to increase team efficiency. Discover the marketing platform that redefines how you plan, create, and calendar content. Opal enables brand builders to anchor all of their channels and campaigns in one place. Teams that trust Opal experience tight alignment, high levels of efficiency, and the ability to see their work through the eyes of their customers. Empower your team to strategize together using Opal’s free-from-planning space.
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Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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