Audience

Virtual assistant and chatbot for businesses wanting to increase their customer engagement

About Nina

Nuance Virtual Assistant combines the latest advances in virtual assistant AI, deep neural networks, and machine learning to create personalized, conversational engagements across all digital channels. With frictionless, effective self-service, you can give customers fast answers to their questions, increasing customer satisfaction while reducing contact center costs. And when customers are transferred to a live agent, you can pass the full context of the conversation to the agent with the right skillset, eliminating customer effort and accelerating time to resolution. And with Nuance Essentials for Virtual Assistant, you can get up and running with a powerful chatbot in as little as three weeks. Nuance Virtual Assistant enables you to serve customers more effectively, reduce the number of cases that are transferred to agents, and simplify your AI for customer service transformation.

Integrations

No integrations listed.

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Company Information

Nuance Communications
Founded: 1992
United States
www.nuance.com/omni-channel-customer-engagement/digital-and-messaging-solutions/virtual-assistant-and-chatbot.html

Videos and Screen Captures

Nina Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Videos
Support
Phone Support
Online

Nina Frequently Asked Questions

Q: What kinds of users and organization types does Nina work with?
Q: What languages does Nina support in their product?
Q: What kind of support options does Nina offer?
Q: What type of training does Nina provide?

Nina Product Features

Natural Language Processing

Sentence Segmentation
Tokenization
Stemming/Lemmatization
Part-of-Speech Tagging
Parsing
Named Entity Recognition
Co-Reference Resolution
In-Database Text Analytics
Open Source Integrations
Natural Language Generation (NLG)