Next Service

Pros: None as their sales team will lie to you and promise you everything you want to hear to get the sale.

Cons: Run away! No morals or standards!

We were supposed to go live in January this year so I paid my $30,000 deposit. Get into trying to implement and turns out most of the key points that we require to function that we were told the system did it couldn't. 6 months of giving them time to get us this functionality and still no answer. We had to move on and they are refusing to refund us.

9-13-21 Just had a conference call with the CEO of this company who in a nut shell said it was our fault that the system couldn't do what we were told it could and was sold as being capable of doing. I can't stress enough do not do business with this company. It may cost 50 employees their jobs but they're better off not working for a company with no morals.

9-20-21 Got another email today from the CEO of NextServices again. So far no one from NetSuite has even responded to him to give him the recordings of our 3 presale conference calls. Welcome to my world of dealing with NetSuite and NextServices unless you've got money they want.

Update 9-22-21
Response from David:

Hi Eric and Dawn,

I had a conversation with Netsuite and they have no recording of the demonstration or any follow up conversations. This puts me in a difficult position since I am getting different versions of the story from both sides.

The fact remains that Locksmith Company has determined that you cannot use Netsuite or Next Service to run your business, so the only fair conclusion to this I can find is to refund you the license fees paid minus our costs. We will therefor cancel your contract and refund you $11,220. We will pay you in 2 installments on Oct 15th and Nov 15th.

I am sorry we could not move forward with the project and I wish you well with your business moving forward.

Thank You,
Dave

My reply is that at this amount my review stands.

His reply is sorry but it's contingent on this not being public. You're welcome to call me back David and work this out to a reasonable solution or I will continue other courses of action.

Pretty sure this review is going to cost you more in revenue then refunding my money.

Overall: The company as a whole is corrupt and has no morals and standards. I may never get my money back but if this cautionary tale saves anyone from doing business with them then it costs them money for the choices they made my company.