Next In Line

Pros: We have had so many problems for so long with this software, I see no pros in using it. It has caused seriousl loss of revenue for us.

Cons: Poor Tech Support
Very small company so if the owner goes out of town, you have no service
System closes down your clinic randomly
Poor Customer Service
They own no mistakes. They blame everyone else for their issues.

Overall: This product has been a total nightmare for our business. We paid for some enhancements to the tune of 5,400 dollars to accommodate our scheduling needs. It worked for a short period of time. The platform soon became very unstable. It would crash. The system would randomly shut our clinic down so it looked like we were closed. Clients would not receive email reminders so appointments would be double booked or people just wouldn’t show up. It became impossible to edit recurring schedules without it wiping out the entire schedule. The CEO, evidently, is a one man show. He went on vacation out of the country and we had zero tech support or customer service until he got back a week later. Eventually he just could not fix the platform, so he rewrote the software on a new platform. He told us we needed to train on it but he had not finished writing the software. He called all of our receptionists into a meeting and showed them the administrative side of the system. All it did was confuse them because they don’t even see that part of the system. He told us he was having trouble getting it working and he would get back to us. He never did and then when our system just continued to crash, he blamed us for not moving to the new platform. When he finally showed it to us, he had ditched all of the enhancements we had paid for and he is refusing to fix anything wrong with the system he sold to us. In addition, the system is called “Next In Line” because it is supposed to have a waiting list function. This functionality has never worked. This product has literally caused us thousands of dollars in lost revenue. The staff absolutely hates it. The clients constantly complain about it. He has no business being in business. He does seem to care that his product is causing loss of revenue for another business. This has been going on for months and now he is blaming Covid 19 on his system problems. This has been going on WAY before the Covid 19 epidemic became an issue. Prior to blaming Covid 19, he would blame eVetPractice for all issues. He never owns anything. Next In Line has become so bad to deal with, that we have moved to a scheduler called EZNet Scheduler. It is actually saving us money to pay someone to double data entry into EZNet and eVetPractice than it is to allow his software to keep shutting our clinic down.