NanoVoiceTM

Transforming customer engagement with AI-driven speech recognition and voice authentication technology. We’ve spent the last 20 years empowering our partners’ success through collaboration. Our curiosity keeps us innovating for the next 20. Our flexible speech-enabling technology enables you to build a solution that fulfills all your customers’ demands, affordably and reliably. We do one thing, and we do it well. And that's speech-enabling your applications. Finally, deliver great voice automation and interactions. Whether short and simple commands, or conversational questions, LumenVox ASR and TTS is accurate and affordable, helping you improve efficiencies on both sides of the phone line. You’ll never repeat yourself again. We provide you with the utmost flexibility from a capabilities, deployment and monetization perspective. If you can think it, you can build it with LumenVox. Shorten your development to deployment time with our easy, intuitive technology and toolsets.

Voice biometrics uses someone’s unique vocal characteristics, like pitch, tone, and rhythm of speech, to identify them in the same way other biometric technologies use digital fingerprints or retina scans. The real business and operational benefits of voice biometrics are that a speaker can be authenticated over a range of remote channels facilitating convenience, efficiency, and security. Unlike many other biometric modalities, it is not dependent on using a sophisticated device, a feature phone, an IVR system, or even a traditional landline to do the job. Fraud is rising in the form of account impersonations (the act of obtaining a legitimate user’s details to take over their online, credit cards, store cards, and bank accounts for money or credit card theft purposes). Globally, Kaspersky Fraud Prevention reported that every second fraudulent transaction in the finance industry was an account impersonation in 2020. In South Africa, SAFPS has reported an increase of 337%.