Audience
Organizations interested in a platform to automate interactions with customers and employees
About Mosaicx
While IVRs rely on menus and preprogrammed responses, Mosaicx IVAs understand natural language (NLU) used by customers. That lets them do more and provide a more enjoyable experience. The Mosaicx team has been innovating customer experience technology for decades. Our team listens to our clients and constantly improves Mosaicx to meet their needs. It's conversational AI personalized for both your customers and you. Mosaicx provides customer experience reports in the same console you use to manage the application. Generative AI can pull information from an index, such as company websites, employee resources, internal spreadsheets, etc. to generate answers to unexpected questions. The search is restricted to approved sources, so answers won’t include any surprises.
Integrations
No integrations listed.
Company Information
Mosaicx
Founded: 2010
United States
www.mosaicx.com
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Support
Online
Mosaicx Product Features
Artificial Intelligence
For Healthcare
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Virtual Personal Assistant (VPA)
Chatbot
Image Recognition
Rules-Based Automation
Conversational AI
Contextual Guidance
Intent Recognition
Multi-Languages
Pre-configured Bot
Speech Recognition
Speech Synthesis
Virtual Assistant
Code-free Development
For Developers
Omni-Channel
On-Screen Chats
Reusable Components
Sentiment Analysis
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Email Distribution
Print Management
Video Content
Customer Engagement
Communication Management
Analytics
Churn Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Customer Segmentation
Dashboard
Knowledge Management
Survey Management
Text Analysis
Trend Analysis
Action Management
Analytics
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management
Call Center Management
Email Management
Live Chat
Queue Management
Social Media Integration
IVR
Call Logging
Call Recording
Call Routing
Phone Key Input
Survey Management
Text to Speech
Voice Mail
Call Center
Multiple Scripts
Voice Customization
Low-Code Development
Business Process Automation
Data Aggregation and Publishing
Performance Monitoring
Templates
Workflow Management
AI-Assisted Development
Collaborative Development
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Requirements Management
Visual Modeling
Web / Mobile App Development
SMS Marketing
2-Way Messaging
Contact Management
MMS
Message Personalization
Reporting/Analytics
Scheduled Messaging
Shortcodes
Artificial Intelligence
Mass Texting
Mobile Coupons
Mobile Keywords
Polls / Voting
Text-to-Win