Enterprise Bot
Enterprise Bot, based in Switzerland, is a pioneer in Conversational AI, Process Automation, and Generative AI. With the trust of esteemed enterprise giants across industries like Generali, SIX, SBB, DHL, and SWICA, Enterprise Bot is revolutionizing both customer and employee experiences. Through its advanced integration with Large Language Models (LLM) such as ChatGPT and Llama 2, and its unique patent-pending DocBrain technology, the company delivers unparalleled personalization, active engagement, and omnichannel solutions across platforms like email, voice, and chat. Furthermore, Enterprise Bot integrates with existing core systems, such as SAP, CRMs, Confluence and more, and with its proprietary middleware, Blitzico, enables the AI to not only respond to queries but also take action to resolve them. This dedication to innovation in four main use case areas, Customer Support, Sales and Marketing, Knowledge Management and Digital Coworker, elevates both CX and employee productivity.
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Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale.
Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners.
Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.
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MECOMS Meter Data Management
MECOMS Meter Data Management (MDM) focuses on data quality and controlling the information flood. It is a full-fledged MDM system, handling all aspects of meter data collection, validation, and calculation to turn raw meter readings into reliable consumption data. MECOMS provides two-way communication with smart meters and is able to process large volumes of smart metering data. We also handle Automatic Meter Reading (AMR) as a core process. It can easily integrate with existing systems, such as MV90, but also communicates natively with other automatic meters. MECOMS has the necessary functionalities to receive metering data from various sources. On the one hand, are end customers able to provide their index values via a self-service portal? Our smart data application server on the other hand allows you to receive smart metering data directly from the meter or via an integration. On top, the platform allows you to create tours and send out meter readers to collect reads in the field.
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