Audience
Companies of all sizes that want a customer experience management solution
About Medallia
Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to
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Integrations
Company Information
Medallia
Founded: 2001
United States
www.medallia.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Medallia Frequently Asked Questions
Medallia Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Rater Selection
Self Service Portal
Supports External Reviewers
Question Library
Complaint Management
Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Corrective Actions (CAPA)
Forms Management
Quality Assurance Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Knowledge Management
Customer Journey Mapping Tools
Action Management
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Attribution Modeling
Templates
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Pulse Surveys
Performance Management
Product Management
Collaboration
Feedback Collection
Idea Management
Prioritization
Milestone Tracking
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management
Qualitative Data Analysis
Annotations
Data Visualization
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
Collaboration
Media Analytics
Mixed Methods Research
User Research Analysis
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Text Mining
Boolean Queries
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Document Filtering
Summarization
Medallia Additional Categories
Medallia Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Medallia is Simple and Effective" Edited 2022-11-10
Pros: Easy to develop a feedback page using its noncoding procedure.
It has a wide customisation option in the form generation.
Can be inserted into marketing emails.
The response is centralized on one page and easy to view.Cons: It would be great if they offer option to remove watermarks. No other cons.
Overall: With Medallia we are able to collect customer feedback about our work by inserting a survey page on the marketing's email. The development of the feedback page is easy and noncoding. Overall, Medallia is excellent. It helps to collect client opinions.
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